Assistant Guest Services Manager
5 days ago
ASSISTANT GUEST SERVICES MANAGER (HOUSEKEEPING)Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team. Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. About the job Based at Mandarin Oriental, Singapore within the Housekeeping Department in Singapore, the Assistant Guest Services Manager (Housekeeping) is responsible in overseeing room cleanliness, assigns daily tasks, manages guest requests, monitors team performance, plans training, schedules rosters, and collaborates with departments to ensure smooth hotel operations. The Assistant Guest Services Manager (Housekeeping) reports to the Executive Housekeeper. Responsibilities Ensures that rooms are clean and ready for guests' arrivals. Attends to guests' complains and requests promptly. Blocks out of service rooms for preventive maintenance. Responsible for the daily room assignments according to resources available. Responsible for the daily processing of guest rooms cleaning by Room Attendants. Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants. Plans weekly duty roster for the team. Responsible for the conduct of the Room Attendants and House Attendants on the guest floors. Monitor performance for Room Attendants, House Attendants and Supervisors and develop the team. Make checks on the progress of individual Room Attendants, House Attendants and Supervisors. Work closely with other departments and stakeholders to ensure smooth hotel operations. Any other duties as assigned by supervisor Qualifications At least 2 years of experience in similar capacity in other luxury hotel Good communication and leadership skills Good organisation and priorisation skills Able to work shifts, weekends and holidays Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. We're Fans. Are you?#J-18808-Ljbffr
-
Assistant Guest Services Manager
1 week ago
Singapore ONE FARRER PTE. LTD. Full timeTo oversee and direct all aspects of Guest Services to maximize guest satisfaction. - Manage and supervise all tasks of his/her subordinates to ensure maximum guest satisfaction through guest recognition and prompt cordial attention. - Monitor guest services colleagues to ensure all guests consistently receive all benefits, repeat guests and other VIPs...
-
Assistant Manager, Guest Service
5 days ago
Singapore CapitaLand Full timeAssistant Manager, Guest Service page is loaded **Assistant Manager, Guest Service**locationsSingapore, Central Singapore time typeFull time posted onPosted Today job requisition idJR CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment...
-
Assistant Manager, Guest Service
1 day ago
Singapore CapitaLand Full timeAssistant Manager, Guest Service page is loaded **Assistant Manager, Guest Service**locationsSingapore, Central Singapore time typeFull time posted onPosted Today job requisition idJR CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment...
-
Guest Service Assistant
2 days ago
Singapore NOKO GLOBAL Full time $30,000 - $45,000 per yearJob Summary:We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and contributing to a positive...
-
Assistant Guest Services Manager
5 days ago
Singapore KECK SENG HOTEL PTE LTD Full timeTrack and analyse the GEI (Guest Experience Index) on daily basis to identify issues and recommend solutions, follow up with concise action plan and activities for Rooms Division. - Track and analyse GEI scores to meet Starwood’s standards and report on GEI performance results to the Management on monthly basis. - Manage recognition and reward programs for...
-
Guest Services Assistant
2 weeks ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time**Roles and Responsibilities**: Handle guests' luggage on arrivals, departures and storage Do internal dispatch of mails / faxes / items Collect delivered items from Security/ Purchasing Department Perform packing service of guests' items Hoisting/Lowering of flags when necessary daily Control the canopy lights at the driveway daily & as and when necessary...
-
Guest Services Manager
1 week ago
Singapore SENTOSA BEACH RESORT PTE LTD Full timeWe are looking for an **Guest Services Manager**to join our team! As an **Guest Services Manager**, we rely on you to: - Take responsibility for overseeing the daily operations of the Front Office and Concierge - Assist to supervise and direct the Front Office and Concierge team - Ensure all guests are welcomed and assisted upon entering the resort lobby -...
-
Guest Services Executive
3 days ago
Singapore DESTINATION SINGAPORE BEACH ROAD Full time**PRIMARY OBJECTIVES** - To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, which includes the business centre. - To ensure smooth operations in the department and customer service satisfaction is in line with the established standards...
-
Guest Services Manager
2 weeks ago
Singapore Marriott International, Inc Full time**Job Number** 23086993 **Job Category** Rooms & Guest Services Operations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...
-
Assistant Guest Services Manager
1 day ago
Singapore Mandarin Oriental Full timeAssistant Guest Services Manager - Housekeeping Mandarin Oriental, Singapore is an award‐winning operator of luxury hotels, resorts and residences. We are looking for an Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team and help deliver exceptional service. About the Job Based at Mandarin Oriental, Singapore within the...
