Programme Associate

We are always on the lookout for people who care. People who have compassion for others and who understand the pivotal role home healthcare providers play in an ageing society like ours.

You’ll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no other.

Embark on a meaningful career with HNF today

If you have what it takes, we love to hear from you

Kindly ensure that your NRIC no. is not stated in the resume.

Members and Volunteers Management
- Motivate, Encourage and Inspire members to spontaneously coming down to centre to participate programmes and exercises.
- Support outreach to attract more members joining the centre.
- Assist home visits and help with the community screening requirement for our seniors.
- Coordinate with volunteers and ensuring the process of volunteer screening.
- Assist in volunteer development and sustainability.
- Assist in maintaining good relationship with service providers and grassroots organizations.
- Facilitate matching of befriender-befriendees and monitor the effectiveness of befriending through regular feedback/surveys.
- Assist in arrange and conduct training together with a team of volunteer trainers for volunteers in communication skills, dementia and mental health awareness, chronic disease knowledge etc.
- Assist in the organisation of monthly/quarterly meetings for volunteers to peer sharing and learning.

Centre Service Planning, Implementation and Evaluation
- Assist in planning, implement and evaluate activities and wellness programmes and community outreach work that focus on building individual elderly’s self-help capacity and communities that support ageing in place.
- Support and achieve HNF active ageing goals and KPIs.
- Maintain cleanliness and safety of centre and items, which includes cleaning in the event of cleaner absences.
- Cover centre-based and interest group programmes as needed in the event of unexpected situation or absence of trainer.
- Participate in Ad-hoc festive events and outing.
- Participate in team meetings and other operational tasks as needed.

Administration Duties
- Help and maintain attendance recording and registration of existing and new members.
- Help with safe-entry checks, temperature and screening recording log.
- Attend and control to walk-in customers or enquires.
- Register of all volunteers, befriendees and home visits records.
- Register of information and referrals done for befriendees and client satisfaction surveys.
- Ensuring timely and appropriate administration and documentation according to requirements, processes and regulations stipulated by MOH and other relevant government bodies.
- Maintain inventories, tools and equipment that belong to HNF Active Ageing Care Hub.
- Assist in conducting pre
- and post
- programme assessments and general assessment for members.
- Support any other duties as assigned when staff are on-leave/away and unable to attend to the seniors’ needs or enquiries.
- Activate resources for seniors to improve their health outcomes; physical health, mental wellness and social capital.
- Network with seniors and community partners.
- Administer activities’ feedback and collate evaluation.
- Provide administrative support, such as managing enquiries with good service etiquette, scheduling seniors activities, liaison with caregivers and external parties, and admission, reception and attendance taking for seniors.
- Other administrative functions include: invoicing, fee collection, cash receipting, and banking. Document management, submission of reports, claims, documentations or statistics to internal and external parties, and filing and record keeping. Assist in audits and documentation preparation.
- Assist Reporting Officer(s) in preparing routine report submission to MOH, to meet service requirements for AACH.
- Assist Reporting Officer(s) in purchasing and monitoring of centre supplies, generating Approval of Requirements (AOR) and timely submission to Finance.
- Assist Reporting Officer(s) in coordination of repairs and maintenance works in the Centre.
- Logistics and liaison for events and meetings which include recording of centre meeting notes.
- Assist fellow colleagues with clients’ matters and managing adverse situations that arise during operations.
- Perform any other duties assigned by the said Reporting Officers.

**Job Requirements**
- GCE ‘O’ levels with at least 3 years of relevant working experience.
- Experience in healthcare settings is advantageous.
- Meticulous, well-organised, and reliable.
- Able to multi-task and manage stress.
- Possess an outgoing personality, willing to actively engage with seniors.
- Possess a positive learning attitude with good communication skills.
- Able to maintain high confidentiality of client information

**Working Hours**

Monday to Thursday: 8am to 5.30pm

Friday: 7.30am to 5pm