Programme Associate

We are always on the lookout for people who care. People who have compassion for others and who understand the pivotal role home healthcare providers play in an ageing society like ours.

You’ll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no other.

Embark on a meaningful career with HNF today

If you have what it takes, we love to hear from you

Kindly ensure that your NRIC no. is not stated in the resume.

**Responsibilities**:
Members and Volunteers Management
- Motivate, Encourage and Inspire members to spontaneously come down to the centre to participate in programmes and exercises.
- Support outreach to attract more members to join the centre.
- Assist in home visits and help with the community screening requirement for seniors.
- Coordinate with volunteers and ensure the process of volunteer screening.
- Assist in volunteer development and sustainability.
- Assist in maintaining good relationships with service providers and grassroot organisations.
- Facilitate matching of befriender-befriendees and monitoring the effectiveness of befriending through regular feedback/surveys.
- Assist in arranging and conducting of trainings together with a team of volunteer trainers for volunteers in communication skills, dementia and mental health awareness, chronic disease knowledge etc.
- Assist in organising monthly/quarterly meetings for volunteers to peer sharing and learning.

Centre Service Planning, Implementation and Evaluation
- Assist in planning, implementing and evaluating activities, wellness programmes and community outreach work that focus on building the individual elderly’s self-help capacity and communities that support ageing in place.
- Support and achieve HNF active ageing goals and KPIs.
- Maintain cleanliness and safety of centre and items, which includes cleaning in the event of cleaner absences.
- Cover centre base and interest group programmes as needed in the event of unexpected situations or absence of trainer.
- Participate in Ad-hoc festive events and outing.
- Participate in team meetings and other operational tasks as needed.

Administration Duties
- Help and maintain attendance recording and registration of existing and new members.
- Help with safe-entry checks, temperature and screening recording log.
- Attend and control walk-in customers or enquiries.
- Register all volunteers, befriendees and home visit records.
- Registration of information and referrals done for befriendees and client satisfaction surveys.
- Ensure timely and appropriate administration and documentation according to requirements, processes and regulations stipulated by MOH and other relevant government bodies.
- Maintain inventories, tools and equipment that belong to HNF Active Ageing Centre (AAC).
- Assist in conducting pre
- and post
- programme assessments and general assessment for members.
- Support any other duties as assigned when staff are on-leave/away and unable to attend to the seniors’ needs or enquiries.
- Activate resources for seniors to improve their health outcomes; physical health, mental wellness and social capital.
- Network with seniors and community partners.
- Administer feedback of activities and collate evaluation.
- Provide administrative support, such as managing enquiries with good service etiquette, scheduling seniors activities, liaison with caregivers and external parties, and admission, reception and attendance taking for seniors.
- Other administrative functions include: invoicing, fee collection, cash receipting, and banking. Document management, submission of reports, claims, documentations or statistics to internal and external parties, and filing and record keeping. Assist in audits and documentation preparation.
- Assist Reporting Officer(s) in preparing routine report submission to MOH, to meet service requirements for AAC.
- Assist Reporting Officer(s) in purchasing and monitoring of centre supplies, generating Approval of Requirements (AOR) and timely submissions to Finance.
- Assist Reporting Officer(s) in coordination of repairs and maintenance works in the Centre.
- Logistics and liaison for events and meetings which include recording of centre meeting notes.
- Assist fellow colleagues with clients’ matters and managing adverse situations that arise during operations.

Perform any other duties assigned by the said Reporting Officers.

**Job Requirements**:

- GCE ‘O’ levels with at least 3 years of relevant working experience.
- Experience in healthcare settings is advantageous.
- Meticulous, well-organised, and reliable.
- Able to multi-task and manage stress.
- Possess an outgoing personality, willing to actively engage with seniors.
- Possess a positive learning attitude with good communication skills.
- Able to maintain high confidentiality of client information
- Able to work on weekends when required for company events