Executive (Programme), Seniors Services

JOB PURPOSE

The Executive (Programme) is a key member of the Active Ageing Centre (AAC) team responsible for planning, implementing, and managing programmes and services that promote active and healthy ageing. Reporting to the Centre Supervisor, this role encompasses programme delivery, community engagement, and operational support to ensure seniors aged 60 and above, receive high-quality, person-centered services across the five Active Ageing Programme domains.

ROLES & RESPONSIBILITIES

Programme Planning & Implementation

• Develop and organize programmes aligned with the five domains of the Active Ageing Programme (AAP): Physical, Cognitive, Social, Learning, and Volunteerism
• Plan and execute daily activities including workshops, wellness sessions, and community events to enhance seniors' well-being
• Source and coordinate external trainers and facilitators ensuring quality standards and programme alignment
• Co-facilitate programmes when required and provide backup facilitation support
• Evaluate programme effectiveness through participant feedback, attendance tracking, and outcome measurement
• Support Centre Supervisor in programme planning, scheduling, and resource allocation.

Community Engagement & Outreach

• Conduct targeted outreach efforts including door-knocking campaigns, home visits, and community events to identify and engage isolated seniors
• Build and maintain relationships with seniors and their families, understanding their evolving needs and preferences
• Collaborate with community stakeholders to promote AAC services and build partnerships
• Facilitate community-based initiatives such as health screenings, block parties, and intergenerational activities
• Support Centre Supervisor in achieving recruitment and retention targets as per AIC requirements
• Represent the centre at community events and neighbourhood activities.

Volunteer & Stakeholder Management

• Recruit, train, and coordinate volunteers to support centre activities and outreach efforts
• Maintain relationships with community partners, sponsors, and stakeholders to enhance programme offerings
• Support corporate engagement and donor relations to secure resources for unfunded programmes
• Coordinate with healthcare providers and social service agencies for seamless referral pathways
• Manage volunteer appreciation and recognition activities
• Facilitate partnership meetings and collaborative programme planning sessions.

Specialized Service Delivery

• Support Befriending & Buddying programme including participant intake, volunteer matching, and programme coordination
• Coordinate Ground-up Initiative (GUI) activities ensuring community-driven programming and stakeholder engagement
• Manage Information & Referral services for walk-in, phone, and digital enquiries
• Assist seniors with referrals to appropriate social, healthcare, and community services based on their needs
• Provide case management support including follow-ups and progress monitoring for complex cases
• Ensure cultural appropriateness of all programmes and services for diverse senior populations.

Administrative & Operational Support

• Maintain accurate documentation in Salesforce CRM and other management systems including participant records, attendance tracking, and programme reports
• Support Centre Supervisor in daily operations including facility management, resource coordination, and safety protocols
• Manage programme logistics including venue preparation, equipment setup, and supply coordination
• Track programme expenses and support budget monitoring activities
• Ensure compliance with MOH healthcare directives, AIC service requirements, and organizational policies
• Support data collection for KPI monitoring and performance reporting.

Team Collaboration & Development

• Work collaboratively with Centre Supervisor, and other team members to align programmes with organizational objectives
• Participate in team meetings and planning sessions contributing ideas and supporting overall centre goals
• Mentor Programme Associates providing guidance on programme delivery and professional development
• Support staff training and knowledge sharing initiatives within the centre
• Foster positive team culture promoting collaboration and continuous improvement
• Share expertise in programme facilitation and community engagement approaches.

QUALIFICATIONS

• Diploma or Degree in Social Work, Gerontology, Psychology, Community Development, or related fields.

REQUIREMENTS

• Minimum 2-4 years' experience in community work, programme coordination, or working with seniors
• Demonstrated experience in programme planning and implementation within community settings
• Organizational abilities with attention to detail and ability to manage multiple programmes simultaneously
• Data management proficiency including Salesforce CRM, Microsoft Office, and programme tracking systems
• Problem-solving skills and adaptive. Collaborative with ability to work effectively as part of a centre team
• Proficiency in Mandarin and/or local dialects to effectively serve diverse senior populations.

WORK LOCATION: Blk 106 Toa Payoh Lor 1