Manager, Patient Experience

3 days ago


Singapore SingHealth Group Full time

National Neuroscience Institute of Singapore

**Manager, Patient Experience**:

- Job Category: Administration
- Posting Date: 12 Jun 2025

**Responsibilities**:
You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

**Job Requirements**:

- Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
- Must have a proven track record in building a service culture
- Experience in developing, evaluating and conducting service training is essential
- Strong command of English language and a second language
- Proficient in writing and editing
- Adept in conflict resolution, data analytics and presentation
- Excellent planning and organisation skills
- Independent, resourceful and able to handle multiple projects
- Excellent interpersonal skills, skilful in managing multiple stakeholders



  • Singapore NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD Full time

    You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers. **Requirements**: - Recognised Degree with at least 8 years of working...

  • Patient Experience

    5 days ago


    Singapore Changi General Hospital Full time

    A leading hospital in Singapore is looking for an Assistant Manager/Senior Executive for the Office of Patient Experience. This role focuses on enhancing patient and family relations through effective communication and support. The ideal candidate possesses a Bachelor's degree in Healthcare Management or related fields, and must have excellent communication...


  • Singapore EnviroDynamics Full time

    A leading public healthcare institution in Singapore is seeking individuals dedicated to enhancing patient care and satisfaction. Responsibilities include managing patient inquiries, ensuring smooth appointment procedures, and maintaining service quality. Candidates should have at least a GCE O' Level Certificate or diploma in relevant fields and possess...


  • Singapore Changi General Hospital Full time

    Office of Patient Experience, Patient Relations, Asst Manager/Sr Exec (Contract) Office of Patient Experience (Patient Relations Experience) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some...


  • Singapore Changi General Hospital Full time

    Description Office of Patient Experience (Patient Relations Experience) Senior Executive/Assistant Manager / Senior Assistant Manager (Contract) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate...


  • Singapore Changi General Hospital Full time

    Description Office of Patient Experience (Patient Relations Experience)Senior Executive/Assistant Manager / Senior Assistant Manager (Contract)You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some...


  • Singapore Changi General Hospital Full time

    Office of Patient Experience (Patient Relations Experience) Senior Executive/Assistant Manager / Senior Assistant Manager (Contract) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some of the...


  • Singapore SingHealth Group Full time

    SingHealth Community Hospitals **Senior/ Executive, Patient Experience (OCH)**: - Job Category: Ancillary - Posting Date: 28 Aug 2025 - Reporting to the Manager, Patient Experience, the jobholder willl support SCH’s philosophy of care in providing patients with a well-paced and personalised care in a homely environment to promote healing and integration...

  • Patient Experience

    5 days ago


    Singapore ENVIRODYNAMICS SOLUTIONS PTE. LTD. Full time

    A leading public healthcare institution in Singapore is seeking a qualified manager to oversee day-to-day operations, manage administrative workflows, and enhance patient experiences. The ideal candidate will have a Bachelor's degree, at least 3 years of managerial experience in healthcare, and strong analytical skills. This role requires excellent...


  • Singapore ENVIRODYNAMICS SOLUTIONS PTE. LTD. Full time

    A leading public healthcare institution in Singapore is seeking an operations manager to oversee service point operations. You will lead a team, ensuring high-quality patient care and service delivery. Candidates should have 2-3 years of experience managing healthcare staff and strong leadership skills. This role offers the chance to work in a dynamic...