Office of Patient Experience, Patient Relations, Asst Manager/Sr Exec
2 weeks ago
Office of Patient Experience (Patient Relations Experience) Senior Executive/Assistant Manager / Senior Assistant Manager (Contract) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some of the suffering and anxiety faced by patients/families and staff alike. Responsibilities Proactively gathering real-time bedside feedback enabling patients and families to comment on the quality of care they are receiving Timely identification of potential complaints/negative feedback generally leads to expedient resolution Pre-empting complaints & nipping potential flare-ups in the bud reducing overall formal patient grievances across the hospital Liaison between patient and healthcare staff Provide updates about test results and condition to patient/family Offers advice on patient/family concerns and provide emotional support and reassurance Collects data about patient care problems, prepares reports, analyses trends, and reports information to appropriate departments for action Collaborate with colleagues, peers, supervisors, and other health care providers in a professional manner. Identify and propose opportunities for improvement by participating in workgroups as assigned Any other duties assigned from time to time Requirements Bachelor’s Degree in Healthcare Management, Communications, Public Relations and any other relevant discipline Minimum 2 years of working experience, preferably in healthcare or social service-related industry. Those with more years of relevant experience can be considered for Senior or Assistant Manager. Candidates with no prior working experience are welcome to apply Excellent communication skills both spoken and written Possesses empathy and genuine care for patient and fellow colleagues Working Schedule Monday to Friday : 10am – 7.30pm #J-18808-Ljbffr
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Singapore Changi General Hospital Full timeOffice of Patient Experience, Patient Relations, Asst Manager/Sr Exec (Contract) Office of Patient Experience (Patient Relations Experience) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some...
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Singapore Changi General Hospital Full timeDescription Office of Patient Experience (Patient Relations Experience)Senior Executive/Assistant Manager / Senior Assistant Manager (Contract)You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some...
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Singapore Changi General Hospital Full timeDescription Office of Patient Experience (Patient Relations Experience) Senior Executive/Assistant Manager / Senior Assistant Manager (Contract) You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate...
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Sr Executive Asst
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Sr Patient Service Associate
1 week ago
Singapore National Skin Centre Full time-Family Group: Ancillary As a Senior Patient Service Associate, you will be expected to deliver friendly, efficient customer serviec and create a warm and welcoming atmosphere for all of internal and external customer / patients witht he key aim of providing excellent patient care. **Roles and Responsibilities** - Oversees the smooth and efficient running...
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Sr Patient Service Associate
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Patient Experience
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Singapore Changi General Hospital Full timeA leading hospital in Singapore is looking for an Assistant Manager/Senior Executive for the Office of Patient Experience. This role focuses on enhancing patient and family relations through effective communication and support. The ideal candidate possesses a Bachelor's degree in Healthcare Management or related fields, and must have excellent communication...
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Office of Improvement Science
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Singapore Changi General Hospital Full timeOffice of Improvement Science (Process Improvement), Asst Manager/Snr Exec The Office of Improvement Science (OIS) is an integral part of Changi General Hospital's transformative journey towards a value-based healthcare system, for patients across the care continuum in the eastern part of Singapore. You will have first‐hand opportunities to be intimately...
