Customer Account Lead

7 days ago

Singapore BDP GLOBAL SERVICES PTE. LTD. Full time

**Background**

As part of the development of Bridgenet Services (BNS) we are seeking to recruit a Customer Account Lead based in Singapore who will be responsible for managing a local customer relationships through implementation to operational stand-up. As a member of BNS operations you will be ensuring customer satisfaction through relationship building, KPI management, and operational excellence. This role will also play an integral part in BNS regional expansion.

**Key accountabilities and responsibilities**
- Work across the BNS organization to support current business in APAC, support service level development and ensure operations are delivered consistent with KPIs.
- Act as a SME to support customer engagements and demonstrations as part of commercial development within the Asia region
- Support customer implementations from customer engagement and requirement definition all the way to steady state operations
- Work in collaboration with digital and data teams to ensure new products and capabilities are developed to support trade management as well as other product objectives
- Engage with enterprise and customer stakeholders in the delivery of strategic priorities and the promotion of innovation within the company / wider environment

**Required experience & skills**
- Strong influencing skills with the ability to understand different perspectives, look for opportunities to support and build relationships
- Understanding of how to lead and develop teams to support the delivery of customer objectives and improve on a daily basis
- Strong project management capabilities with the ability to support large complex cross-organizational projects, from concept to final delivery
- Knowledge of global transportation including ocean, air, dray
- Experience managing shipments with Dangerous Good classification
- Ability to demo/showcase a software platform
- Ability to engage with customers on key priorities to support their needs
- Can do attitude with a focus on how to deliver change and transformation, looking across the portfolio for opportunities to add value
- A customer-orientated approach with the desire to engage with customers, develop relationships and convince new customers of the value of BNS services
- Strong communication skills in all mediums including presentation and engagement skills
- Collaborative mindset, open to feedback

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