Warranty & Customer Service Executive

23 hours ago


Singapore Treknology Bikes 3 Pte Ltd Full time

Do you love cycling and want to be a part of an evolving and expanding bicycle business?

Join us as a Warranty & Customer Service Executive.

**Responsibilities**

You are responsible for processing warranty claims for all brands the Company represents. This includes preparing warranty documentation according to the vendor guidelines, submitting claims promptly and efficiently; following up with vendors to ensure claims are being processed properly and managing customers’ expectations.
- Serve as the liaison for all matters pertaining to warranty claims between our shops/customers/dealers and vendors/suppliers for all brands
- Submit requests for fulfillment and maintain databases of all customers and the warranty parts needed
- Ensure Warranty SOP is adhered to and review work-flow from time to time as required
- Maintain supporting documents for audit trails and maintain accurate reporting in the ERP system
- Communicate vendors’ warranty policies, recalls, announcements, etc. to relevant departments and customers, etc.

**Requirements**:

- Experience in a similar position, preferably in an apparel/sporting goods industry is an advantage
- Preferably a cyclist who has a good understanding and knowledge of bicycles, parts and accessories
- Excellent command of English language (spoken and written)
- Excellent interpersonal skills and able to communicate and work well in a team
- Has working knowledge of an ERP system
- Proficient in MS Office (Word, Excel, Powerpoint, etc.) and able to handle general administrative duties and accurate record keeping
- Meticulous and organised

**Salary**: $2,300.00 - $2,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

COVID-19 considerations:
All customers are required to wear a mask, mandatory vaccination requirements, common surfaces are sanitized regularly.

**Experience**:

- Customer service: 1 year (preferred)


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