L2 Application Support Analyst
24 hours ago
**Responsibilities**:
- Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
- Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System
- Propose improvements for systems based on identified process gaps
- Standardize processes through developing implementation, integration, and documentation in accordance to set standards
- Identify and propose suitable processes for automation and implementation
- Participate in system restoration for Disaster Recovery exercises
**Requirements**:
- Diploma / Bachelor’s Degree in Computer Science or Information Technology
- 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution
- Possess hands-on experiences in supporting Payment systems
- Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
- Functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices
- Good understanding and competency in scripting (such as DOS, Shell Scripting)
- Excellent communication, interpersonal and presentation skills
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
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