Senior Executive, Office of Campus Housing

The Office of Campus Housing (OCH) serves to make NTU the hub and destination to deliver best-in-class campus for learning, working, and living. OCH is a critical department responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.

**Resident Relations / Stakeholder Relationship Management**:

- Engage the residents / users / stakeholders to better understand emerging needs and actively contribute towards the solutioning process.
- Maintain timely and accurate records, e.g. resident particulars, occupancy, availability, etc. for management reporting, enabling invoicing, etc.
- Conduct housing unit site viewing (where applicable)
- Manage facilities reservations via prevailing booking avenues, including ensuring pre and post-event provisions are in order.
- Manage periodic stock-take and disposal of managed inventory and assets.
- Lead investigative findings / supporting documents for incident reports (e.g. CCTV footage and access logs for security-related incidents; site photos for insurance reporting, etc.).
- Ensure a safe, secure and conducive environment across managed spaces:

- Attend / schedule regular walkaround of OCH managed premises.
- Provide advisory to user during sighting of breach of rules and regulations.
- Escalate recalcitrant cases for enforcement action.
- Carry out approved sanctions or enforcement actions.
- Develop the specifications / requirements for the procurement of goods and services required for the function, including evaluation of quotations / tenders and recommending award of business.
- Contribute to the content and to send approved advisory to residents e.g. informing of routine or scheduled maintenance, unplanned disruption, etc. Other ad-hoc duties as assigned by the People Manager.

**Housing Operation Support & Contracts Management**:

- Ensure readiness of OCH premises by checking, inspecting, monitoring, and following through the set up / reinstatement process with internal stakeholders to ensure satisfactory completion including furnishing, provision, keys etc.
- Inspect areas / premises and interacting with customers to identify areas for improvement.
- Prepare advisories for residents on scheduled maintenance and unscheduled works.
- Develop the specifications / requirements for the procurement of goods and services required for the function, including evaluation of quotations / tenders and recommending award of business.
- Raise work request / purchase orders for maintenance and improvement works within approved budgets, and certify works are completed in a satisfactory manner.
- Prepare budgets for routine and cyclical maintenance.
- Manage periodic stock-take and disposal of managed inventory and assets.
- Monitor service delivery and adherence to contractual obligations of vendors by:

- Evaluating the service standards;
- Providing timely feedback to contract owners;
- Presenting service lapses and recommending resolution e.g. penalties to people managers;
- Site supervision to ensure compliance to safe work procedures by vendors.
- Ensure a safe, secure and conducive environment across managed spaces:

- Attend / schedule regular walkaround of OCH managed premises.
- Provide advisory to user during sighting of breach of rules and regulations.
- Escalate recalcitrant cases for enforcement action.
- Carry out approved sanctions or enforcement actions.
- Maintain accurate and timely records (e.g. maintenance issues, fault reporting) and submission of reports, trend analysis, etc.
- System administration for air con payment systems.
- Other ad-hoc duties as assigned by the People Manager.

**Technology, Quality & Corporate Service (Finance / Billing)**:

- Assist to plan and manage budgets.
- Review financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.
- Ensure prompt and accurate management of purchase orders, including payment to vendors.
- Ensure invoices are billed and collections reconciled timely.
- Respond to residents / users on queries on invoices and payments.
- Assist to prepare trend analysis and data to for management reporting. Recommend solutions to improve debt ratio or cost savings.
- Coordinate the preparation of quotations / tenders.
- Other ad-hoc duties as assigned by the People Manager.

**Technology, Quality & Corporate Service (Coordinating Unit)**:

- Monitor tickets and cases in the online service request portal. Assign unclaimed tickets/cases to appropriate fulfiller teams to complete. Track completion against SLA. Assist to prepare trend analysis and data for management reporting.
- Maintain and contribute to building up a useful repository of best-practice templates for use to communicate / respond to residents and users.
- Ensure consistent quality standards are adopted across the Department’s managed services.
- Review and upkeep published contents for the Department, including Internet and Intranet w