L1 Support Engineer

1 week ago

Singapore AVATAR TECHNO SERVICES PTE. LTD. Full time

**Main purpose of the role**:
To be responsible for the patching and vulnerability management of all Infra environments across data centres

**Key accountabilities and duties**:

- To perform patching on Database (MSSQL, Oracle) and Linux.
- Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance & effectiveness.
- To participate in daily checks on Linux Servers and log any issues not already logged by monitoring and alerting.
- To escalate on all major patching and vulnerability issues to L2/L3 teams where appropriate.
- To raise appropriate changes in order for patch implementation and adhere to internal Change Control and ITIL standards.
- To ensure all communications on patch schedule, change planning & approval are done with Apps/Business Owners.
- Able to work Shifts that can be part of 24*7 operating model
- To carry out any other task associated with the role as reasonably requested.

**Knowledge, skills and experience**:

- 1 to 3yrs Working experience on patch executor having skills on Database (MSSQL, Oracle) and Linux
- Should have basic knowledge of Linux/Unix commands and system administration tasks.
- Familiar with VMware
- Familiar with databases Patching, L1 Troubleshooting Skills
- Familiar with Windows OS - Not Mandatory
- Understanding of Database (Oracle, MariaDB)
- Coordinate tasks with multiple team and collaboration skills.
- Skills on Excell are added advantage.
- Good Communication and teamwork abilities
- Willingness to work in shifts/weekend

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