L1 IT Support Engineer

2 days ago

Singapore SSquad Global Full time

**Job Opening: L1 IT Support Engineer - Onsite (Woodlands, Singapore)**

**Location**: Woodlands Office, Singapore
**Employment Type**: Full-time (Payroll: Ssquad Deployed to client ) 1 yrs Renewable Contract
**Support Hours**: Office Hours (8:00 AM - 5:00 PM)
**Support Level**: Level 1 (L1)
**Language Requirement**: English

**Role Overview**:
**Key Responsibilities**:

- Provide L1 support for desktops, laptops, printers, and mobile devices.
- Perform password resets, MFA updates, basic diagnostics, and BitLocker recovery.
- Handle imaging, software installation, and user onboarding support.
- Support meeting room technology and troubleshoot uniFLOW printing solutions.
- Maintain accurate documentation and update knowledge bases.
- Coordinate with regional IT teams for escalations and issue resolution.
- Ensure compliance with IT policies and security standards.

**Qualifications**:

- 1-2 years of experience in a similar onsite IT support role.
- Familiarity with Windows OS, Office 365, Active Directory, and basic network troubleshooting.
- Hands-on experience with device imaging, hardware setup, and software installations.
- Strong customer service and communication skills in English.
- Ability to work independently and manage time efficiently.

**Performance Expectations**:

- Ticket Handling: ~75+ tickets/month
- SLA Resolution Rate: ≥ 95%
- CSAT Score: ≥ 95%
- First Contact Resolution: ≥ 40%

Thanks & Regards,

Hemlata
Talent Acquisition Specialist,

SSQUAD PTE LTD,1 Ubi View, #04-05,Singapore 408555.

Ssquad Global
Units 25-07, 28-03 and 33-BC-05, Q Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470, Kuala Lumpur
ISO 9001:2015, ISO/IEC 27001:2013 Certified Company

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $1,838.99 - $5,824.78 per month

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