Contact Centre Analyst

Business Analyst – Contact Centre Operations (Work Location – Jurong)Job Purpose Use data and business analysis to improve contact centre processes, systems, and customer experience. Job Responsibilities Gather and analyse operational data to identify process gaps and improvement needs. Build reports and dashboards to track KPIs and support...

Business Analyst – Contact Centre Operations (Work Location – Jurong)An excellent Business Analyst – Contact Centre Operations opportunity has just arisen within a leading organisation undergoing digital and process transformation to enhance customer service performance. Job Purpose Use data and business analysis to improve contact centre processes,...

We are looking for a Contact Centre Manager to oversee daily operations, drive team performance, ensure service excellence, and lead continuous improvement across all processes and services. Job Responsibilities Lead day-to-day operations to ensure all service level targets are consistently met Proactively manage operational and resource matters, such as...

Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...

Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

This is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $4,000-$5,500 **Job Description**: 2. Provide leadership and regular coaching to Team Leaders and Agents. 3. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently...

Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2)DepartmentContact Centre Team BJob posted onNov 13, 2025Employment typePermanent - Full TimeSinglife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services,...