Patient Service Officer
3 days ago
Description
Front Desk Services
1. Prepare service reports by collecting and analyzing patient’s information
2. Attending incoming calls (new enquiries or exisiting patients)
3. Change or cancel patient’s appointments
Patient Servicing and Relationships
1. Register and maintain patient’s account by recording medical and personal information data
2. Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)
Service Improvement Initiative
1. Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.
2. Follow and update communication procedures, guidelines, and policies
3. Greet patients warmly and ascertain problems or reasons for calling
4. Compile reports and analyse on patient’s overall satisfaction
Other Benefits
Working hours: 9am to 6pm on Monday to Friday, 9am to 5pm on Saturday. Off day on Sunday (Fulfilment of 88 hours bi-weekly)
Various locations: Ang Mo Kio, Tampines, Bedok and Jurong
On-Job Training provided With or without experience are welcomed
Outpatient, Dental and Hospitalization Medical Benefits
AWS and Variable Bonus
Friendly working environment
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: Up to $3,000.00 per month
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- 13th month salary
- Performance bonus
-
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