Project Coordinator, Professional Services

**About Us**:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. **We are customer-obsessed, work as one agile team, and strive to be better every day while building trust.** These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other.

**Our office is situated in the beating heart of Singapore at 9 Battery Road, close to Raffles Place. **We are looking for you to bring your expertise, drive, and passion as we expand our global presence and achieve record-breaking success.

LogicMonitor is an equal opportunity employer. We're committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. **We encourage all people to come as they are**.

We operate with integrity, esteem diversity and treat each other fairly and with respect. **We strive to find our own versions of personal and professional harmony through community building and holistic growth.** We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.

To learn more about life at LogicMonitor, check out our Careers Page.

**What You'll Do**:
The Project Coordinator is responsible for ensuring implementation projects on the Professional Services team are completed on time, within budget and meet the highest quality delivery of services to LogicMonitor customers. The Project Coordinator facilitates coordination, scheduling and reporting of small and medium implementation projects. This position works closely with customers and Solutions Engineers to plan, prioritize, and execute project plans.

**Here's a closer look at this key role**:

- Develop and implement project schedules to meet agreed-to deadlines. Engage in ongoing client meetings to ensure customer satisfaction.
- Work closely with other PS Project Managers / Coordinators to coordinate, schedule and align resources for incoming PS projects.
- Work in tandem with Solutions Engineers to plan the delivery of services offered in PS packages.
- Drive action and follow-through with engineers, partners, internal stakeholders and customers to minimize and eliminate project delays and inactivity.
- Gather project success criteria and build documented project plans.
- Flawlessly juggle multiple, simultaneous PS projects.
- Ensure project success from inception to completion.
- Ensure projects stay on track and within budget.
- Define and maintain accurate timeframes throughout a project's lifecycle.
- Identify and highlight project risks, issues and challenges with all parties involved.
- Maintain high standards for organization, communication and ensuring customer success.
- Anticipate challenges and issues with project timeframes or scope. Manage expectations with all involved stakeholders.

**What You'll Need**:

- Bachelor's Degree or related experience
- Excellent communication skills, written and verbal
- 2+ years related professional experience
- 1+ year in IT, services or agile project management
- Familiarity with project management tools and methodology; Smartsheet, JIRA or Harvest experience a plus
- Desire to work in a fast-paced, start-up environment
- Creative and critical thinker with ability to translate customer needs to technical requirements

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