Creator Policy Experience Manager, Trust and

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

- Bachelor's degree or equivalent practical experience
- 7 years of experience in policy, customer support, or operations
- Experience in operations and project management

Preferred qualifications:

- Experience in policy enforcement and people management
- Ability to communicate complex topics into simple language, learn highly nuanced information, and provide data-driven insights to leadership
- Ability to work in an ambiguous and fast-paced environment
- Excellent communication and analytical skills with high attention to detail

**About the job**:
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

The Creator Policy Experience team manages the operational infrastructure of inbound creator requests from appeals to Verified Badges. We also build out guidance and processes to improve creator interactions from our policy enforcement.

As the Creator Policy Experience Manager for the team, you will manage a team of Policy Escalation Specialists in reviewing content in-line with YouTube’s Community Guidelines. You will build out and scale initiatives aimed at improving the creator experience. You'll work cross-functionally across Product, Enforcement, Vendor Operations, Business Analytics, Creator Support, Team YouTube, and more. You may also review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines. This role may require on-call work at weekends and holidays on a rotational basis.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

**Responsibilities**:

- Manage a team of Policy Escalation Specialists to review content in-line with YouTube’s Community Guidelines.
- Work with cross-functional stakeholders and policy verticals to expand Creator Policy Experience initiatives. Communicate with leadership on sensitive escalations and exercise strong business judgment.
- Partner with other regions, define and improve processes, and drive other operational improvements to ensure we meet goals.
- Become an expert on YouTube’s Community Guideline policies to help drive policy improvements.
- Review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.