LIVE AI Policy Manager, Trust and Safety

Global Operations

LIVE AI Policy Manager, Trust and Safety

Location

:

Singapore

Employment Type

:

Regular

Job Code

:

A53126

Responsibilities

About the Team

The Trust & Safety Policy team of TikTok develops, reviews, and implements the policies and processes that underpin our Community Guidelines to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves. The LIVE AI Policy team, staying at the frontline of T&S initiative, reinforces policy infrastructure for AI applications, ensuring stronger alignment between policy development and model enforcement. By harnessing AI, we enhance policy enforceability and resilience amid evolving risks. Our team partners closely with algorithm engineers, product managers, data scientists, and operational experts to drive major safety strategies and empower platform-wide shifts.

Responsibilities

• Lead prioritization and program management of policy–model iteration to mitigate novel risks and enhance the Creator experience.
• Design and standardize policy inputs for AI models to safeguard the LIVE experience.
• Articulate policy governance goals to guide model training and data collection.
• Define evaluation criteria to measure policy–model alignment and effectiveness.
• Translate model limitations into policy implications for non-technical audiences. Reversely, identify challenges in model-based enforcement and propose actionable policy solutions for technical stakeholders.
• Leverage AI capabilities to surface policy gaps and address emerging risks and shifting user/content patterns.

Qualifications

Minimum Qualifications

• Bachelor or Master's degree in public policy, law, social sciences, economics, communications, behavioral sciences, business management, or a related field.
• 5+ years of experience in product policy, program management, or a related domain.
• Demonstrated ability to decompose ambiguity, articulate systemic constraints, design solutions, and take full ownership of cross-functional initiatives.
• Proven ability to balance short and long-term strategy, upholding safety principles and understanding business-technical tradeoffs
• Excellent communication and stakeholder management skills, with experience influencing technical and non-technical teams.

Preferred Qualifications

• Experience developing and operationalizing policy for AI models or auto-enforcement systems.
• Experience drafting policy guidance, playbooks, or evaluation standards to support scalable implementation.
• Proficiency in data analysis and familiarity with research methodologies to inform policy decisions.
• Track record of navigating rapid change and adapting proactively to evolving technologies and risks.
• Understanding of AI/ML concepts, data annotation, and model evaluation processes.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.