Repair Tendering Specialist

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

**Why this role?**

Repair Tendering Specialist is the voice of KONE regarding repair tenders. The role is aiming to perform all tasks related to selling repair and to support the operations team with repair tendering: Converting lead to high quality tender, contacting customer to explain tender content and ensure the order and converting the tender to an order. The Repair Tendering Specialist’s main purpose is to ensure we explain the value of our repair offering to the correct decision-making customer.

**What will you be doing?**

**-**Validates repair sales leads and any missing information with the help of Maintenance Technician or Technical Helpdesk
- Liaises with the Maintenance Supervisor on progress of sales leads, tenders and orders
- Converts the sales lead to a tender depending on the contract coverage
- Pre-alerts customer of coming tender, makes sure we have the decision maker’s correct contact details, communicates the tender to the decision maker and makes sure the customer received it correctly
- Proactively explains the tender content and value to the customer
- Follows up with customer to check on the customers decision in a timely manner and to ensure we get the order
- Answers customers questions about the tender content, price level, discounts and scheduling
- Periodically contacts customers in relation to open tenders
- Creates the work/service order and confirms the order was received and created
- Receives and resolves customer queries and complaints about repairs forwarded from customer service
- Manages the repair sales funnel and reviews his/her targets in sales cockpit to make sure we reach our repair business target

**Are you the one?**
- Contractual and financial understanding
- User knowledge of CRM (SFDC) and KTOC is an asset
- Previous working experience in relevant field is beneficiary
- Basic commercial skills and technical understanding
- Higher vocational diploma in technical or commercial sciences
- Experience in inter-office and customer communications

**What’s On Offer**
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skillsYou are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

**To Be Considered**

In the meantime, feel free to browse our website for additional information on our company, brands and culture - KONE Corporation.

**KONE is proudly ranked as World's Best Employers in Forbes magazine and to be named one of Singapore’s Best Employers by The Straits Times and Statista for the third consecutive year in 2025**

LI-YL1
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _