Amc Support Agent
2 days ago
**AMC Support Agent**:
- Req id: 34976- Singapore, SG**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**The Opportunity**
**You Are Great At**
- Organize and attend customer meetings to troubleshoot production issues
- Lead customer escalation meetings
- Reproduce customer issues and raise defects to R&D
- Contribute to Knowledge repository through creating articles on our products
- Provide weekend on-call support if required on a need to basis
- Able to work under pressure especially when customer’s system is facing outage
- Work within defined Case Management Framework
- Able to work independently and work well as part of a team
**What It Takes**
- Requires knowledge and experience in programming languages like COBOL, PL/I
- Requires knowledge and experience in database systems like DB2, SQL Server, MySQL, Oracle
- Requires knowledge and experience in Operating systems like Windows and Unix
- Requires knowledge and experience in mainframe technologies like CICS, JCL/JES, IMS
- Requires knowledge and experience in Security domain to secure system and network communication
- Requires knowledge and experience in Message Queue, Web Services and LDAP
- Requires knowledge in troubleshooting network connectivity issue
- Good written and spoken communication skills and strong customer service skills
- Strong analytical and problem-solving skills to determine root cause of issues, and take appropriate actions
- Good presentation skills
- 3 or more years of experience in support or development work using the languages and technologies mentioned above
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