Customer Support Agent
7 days ago
Job Description & Requirements
- 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
- Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
**Primary Skill**: Customer Experience Management, Contact Centre, Call Centre
**Experience Level**: O Level Experience
**Work schedule** - 44 hours per week. 5.5 days
**Shift timing**: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm
**Work Location**: Suntec
Pay: $2,000.00 - $2,800.00 per month
Work Location: In person
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