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Customer Support Agent
2 weeks ago
We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.
**Customer Support agent****:
Singapore | working from home up to 60% | Reference 5812
As a Customer Support Agent, you will be in a central position to significantly influence the service experience of our customers worldwide.Together with your local and global colleagues, you ensure that our customers receive high-quality, competent, timely support and communication regarding our data, products, and services.
**What You Will Do**:
- support and manage the operational relationships with our customers
- as part of our global support framework, you will provide high quality and timely responses to our customer requests, ensuring continuity in our 24/5 request handling
- be the first contact point in handling data, product and technical related issue including troubleshooting, as well as providing training sessions on various SIX products
- conduct root cause analysis on customer issues, detect patterns to problems and identify solutions to areas for improvement, across teams and locations
- involve in Customer Support global initiatives and process improvements
**What You Bring**:
- high degree of customer centricity and empathy, ability to build relationships with various stakeholders, excellent communication, presentation and listening skills, team player with a positive attitude
- quick comprehension, technical flair and resilience, with the ability to keep the overview in hectic phases, as well an affinity to technical set ups and delivery channels
- understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services
- very good knowledge of English spoken and written, additional languages are a plus
If you have any questions, please call Jake Browne at +44 207 550 5415.
**What We Offer**:
**Flexible Work Models**
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
**Personal Development**
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
**Agile Working Methods**
Whether through scrum or design thinking,
we solve exciting tasks together in teams.
