Account Support Manager
2 days ago
**Company Description** "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. - 19,000 trained professionals - 350+ locations worldwide - Fortune 500 - Globally unified systems Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers. JOB EXPECTATIONS & KEY RESPONSIBILITIES - Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. - Develop relationships beyond the main point of contact at all locations. - Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor. - Initiate value add solutions based on Expeditors service offerings and technology. - Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service. - Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives. - Establish and monitor performance standards according to agreed KPI's. - Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively. - Highlight and escalate customers at risk. - Manage integrity of shipment and performance data. - Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint. - Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations. - Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times. - Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable. - Support the Accounts Receivable process of the customer internally within Expeditors. - Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention. **Qualifications** - University or equivalent business qualifications - Minimum 3 years Expeditors' or industry experience - Proven work experience in business retention - Proficient in MS Office and CRM software - Ability to communicate up and down management hierarchy with equal effectiveness - Strong presentation skills - Strong analytical skills - Proven problem solving and interpersonal skills - Charismatic with an ability to connect **Additional Information** ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY** All your information will be kept confidential according to EEO guidelines.
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