IT Support Specialist

3 days ago

Singapore Cognizant Full time

**Key Responsibilities**:

- Flexible, able to multitask, and prioritize reported issues
- Provide a high level of customer service to users seeking problem resolution
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in internal ticketing systems
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
- Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
- Proficient in end-user network troubleshooting tools and practices

**Skills and Experience**:

- Min Bachelor degree and above is required
- Min 6 yrs Experience in Deskside support, Customer handling
- Good Communication skills

**_#LI-JM1_**
**_#LI-CTSAPAC_

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