Customer Support Specialist

6 days ago

Singapore MiRXES Pte Ltd. Full time

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.
**Job Summary**:
We are currently in our setup phase of our new Genomics Lab and are looking our pioneer team of employees to journey with us from the very start. The customer service specialist is responsible to support and assist the business development and sales team in customer support and coordination with related parties.
**Roles and Responsibilities**
- Support both research and clinical customers
- For research customers, provide support with coordination and administrative duties associated with the testing or project service to ensure excellent customer experience.
- For clinical customers, ensure clinics or testing centres are well equipped with the test request form and shipping boxes. Work with testing team to ensure that tests are reported back to physician in time to deliver the best customer experience.
Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames. Be the point of contact for sales inquiries, orders status and customer feedback
- To ensure billing operation smoothly and helping in resolving any billing discrepancy.
- Provide support of logistics and responding to any customer or client’s query.
***Desired Skills and Competencies**
- **
**Minimum diploma or higher or equivalent qualification.
- Strong team player with positive work attitude, analytical minded, result-oriented, good communication and interpersonal skills are key requirements.
- Prior job experience in a similar setting and familiarity with terminology used in the laboratory would be an advantage.
- Able to work under pressure.

  • Customer Support Specialist

    4 days ago

    Singapore CROWN COFFEE PTE. LTD. Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should...

  • Customer Support Specialist

    2 weeks ago

    Singapore Digimind Full time

    **Who we are.** We are **Digimind**, a global software company that provides market intelligence and social media listening solutions to our customers. We work with 600+ of the world's best brands and agencies, including Friesland Campina, Nestle, Ford, Lenovo, Ogilvy and P&G to name a few. We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires,...

  • Customer Support Specialist

    2 weeks ago

    Singapore Digimind Full time

    **Who we are.** We are **Digimind**, a global software company that provides market intelligence and social media listening solutions to our customers. We work with 600+ of the world's best brands and agencies, including Friesland Campina, Nestle, Ford, Lenovo, Ogilvy and P&G to name a few. We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires,...

  • Customer Support Specialist

    7 days ago

    Singapore Advanced Micro Devices, Inc. Full time

    **What you do at AMD changes everything** We care deeply about transforming lives with AMD technology to enrich our industry, our communities and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning...

  • Multilingual Customer Support

    1 week ago

    Singapore TY Innovations Pte. Ltd. Full time

    A customer service company in Singapore is seeking a Customer Support Specialist to handle customer inquiries and ensure high satisfaction. Responsibilities include troubleshooting complaints, preparing quotes, and collaborating with departments. The ideal candidate has excellent communication skills and the ability to work effectively in a team. This role...

  • eShipping IT Specialist

    3 hours ago

    Singapore Xcellink Pte Ltd Full time

    A leading logistics company in Singapore is seeking a CFIT Technical Specialist to provide technical support for their Electronic Shipping Solutions. In this role, you will assist customers with setup, troubleshoot issues, and ensure compliance with IT standards. Candidates should have at least 2 years of IT support experience, preferably with eCommerce...

  • Customer Support Specialist

    2 weeks ago

    Singapore Supermetrics Full time

    Want to join the **#1** marketing data pipeline company and one of Europe’s fastest-growing tech companies? We’re looking for a **Customer Support Specialist **to join the growing Customer Support team in **Singapore**! ***You will make an impact by** Our products are actively used around the globe, and we receive plenty of inquiries, questions, and...

  • Customer Support Specialist for English Enrichment

    2 weeks ago

    Singapore WRITE EDGE LEARNING CENTRE PTE. LTD. Full time

    It’s an exciting time for Write Edge as we enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as **Centre Managers / Full Time Customer Support Specialist.** As part of our Customer Support team,...

  • Customer Support Specialist

    2 days ago

    Singapore Bullionstar Full time

    Location: Singapore As the monetary system decays under debt, inflation and irresponsible governance, our mission at BullionStar is to return Gold & Silver to its rightful place as money. Having established our presence as the leading bullion dealer in Singapore with an edge in technology, we have now expanded to the United States and New Zealand as part of...

  • Customer Support Specialist

    2 weeks ago

    Singapore Shift Technology Full time

    Did you know that about 10% of all insurance payouts are flowing directly into the pockets of fraudsters? The future of insurance starts with Decisions Made Better. Shift Technology harnesses the power of AI to enable the world's leading insurance organizations to make better decisions. Our products automate and optimize decisions from underwriting to...