IT Specialist

**Duties**:
The person selected for this position will serve as a Business Partnership Manager (BPM) for the Business Partnership Management, Branch B, which supports Aviation Safety (AVS), Office of Airports (ARP), Commercial Space Transportation (AST), Security and Hazardous Materials Safety (ASH), and Human Resource Management (AHR).

The BPM position will focus on complex requests which require coordination through all of IT organizational units and at the executive level. As the BPM, you will build relationships with the customer as well as serve as the customer’s initial technical representative for projects, programs, and other work activities. Knowledge of the digital workplace or the integration of remote work, digitalization, automation, and artificial intelligence (AI) in the day-to-day operations is critical to the position. You will be responsible for understanding the collection of all the digital tools provided by the IT organization that allows FAA employees to meet their mission objectives. You will be the voice of the customer within IT. You will communicate IT initiatives and be familiar with the customer’s business processes and systems.

You will also perform multiple, varying and complex assignments under the mínimal direction of a manager. You will provide guidance to lower-level staff on how to solve difficult interactions and issues. You will also define, organize, and assign resources to accomplish organizational objectives and allocate resources to accomplish large work activities within established schedules.

**Requirements**:
**Conditions of Employment**:

- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.

**Qualifications**:
**_For additional information please view the complete OPM qualification standard for IT Specialist, please visit:_**

Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)

**Specialized experience is**:_Experience coordinating complex requests for a large IT organization, serving as the customer’s initial point of contact, and communicating IT initiatives to customers and stakeholders to include business processes and systems._

Applicants should include examples of specialized experience in their work history.

Qualifications must be met by the closing date of this vacancy announcement.

If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list.

You may also be considered for this vacancy based on eligibility under the 30% or More Disabled Veteran Program, and Persons with Disabilities/Persons with Targeted Disabilities. To be considered for one of these special hiring authorities, you must identify your eligibility in your questionnaire in the Applicant-Preferred Conditions of Employment section. In addition, you must submit documentation that provides evidence of eligibility as indicated in the _Required Documents _section of the announcement.

Selection may be made from this announcement or from ACT-AIT-25-APS120-93095

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

**Additional information**:
We may use this vacancy to fill other similar vacant positions.
A one-year probationary period may be required.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

In lieu of providing a KSA narrative response in the text box listed below each KSAs, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSAs listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category groupi