Technical Service Manager

3 days ago

Singapore CLEANTOOLS (S) PTE LTD Full time

**Technical Service Manager**:
**Company Overview:
Cleantools is the leader in cleaning solutions & systems in Singapore.

We **develop **, **manufacture, and distribute premium products and cleaning systems for the European, Southeast Asian, Chinese, USA, **and UK markets.

From cleaning machines & equipment to automatic robots & accessories, we always value **sustainable relations **with our clients and partners by providing **bespoke products & services. Cleaning is our passion **We are always excited to **share **this knowledge through our **expertise & experience. **We are looking for a **strongly motivated and skilled individual **to be a part of this dynamic industry.

**Roles Description:
As a Technical service manager, you will **ensure that services and business needs are being met.**

You will **supervise service team associates **as well as being able to **provide assistance to customers.**

You will play an essential role in customer relations by providing efficient problem-solving and building lasting relationships.

**Key Responsibilities:
- **Led and manage the services teams **, including staffing, training, and coaching in order to build strong cohesion between team members.
- **Fostering a customer-centric culture **within the service team, emphasizing empathy, professionalism, and effective **problem-solving solutions.**:

- **Ensure that companies' SOP policies and regulations **are delivered properly from staff to clients.
- **Monitor and evaluate the service team's performances **, providing regular feedback, coaching, and drive motivation of different team members.
- Ensure timely and accurate **completion of projects and service requests **by planning, executing, and following up with high attention to quality and details.
- **Responsible for the discipline **, ethics and code of conduct for all operations department personnel.

**Qualifications & Requirements:
- **Higher Nitec or Diploma **in mechanical engineering, mechatronics, electronics, or other related fields.
- Minimum **5 years of relevant working experience **in service management or related positions.
- **Knowledge of service management **best practices, processes, and standards.
- Demonstrated success in customer service, request management, and budget.
- Professional with **excellent oral & written communication skills **with the ability to build and maintain positive relationships with customers and internal stakeholders.
- Excellent **Leadership and people management skills **with a problem-solving attitude.
- Proficient in **Microsoft Pack Office**: Excel, PowerPoint, Word, Outlook.Fluent in Chinese & and English languages to liaise with international teams.

**Working Conditions:
- **Operation hours**:8.30 am - 6.00 pm (Monday - Friday).
- **Working location**:Kaki Bukit / Eunos Link.
- **Dress Code**:Casual (e.g., business shirt).

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