Technical Services Manager

5 days ago

Singapore Digital Business People Full time

**Technical Services Manager**

**Role**:
As a Technical Services Manager with a hands-on Technical Team Lead role, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating team activities, and providing technical expertise to solve complex challenges and form teams with other BU’s and peer groups.

**Responsibilities**
- Align organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures.

of NICE Actimize portfolio of products both hands-on and as an SME. Actively engage in hands-on technical tasks, leveraging your expertise to contribute to project success.
- Lead and manage geographically distributed teams of technical professionals, providing guidance, mentorship, and support. Constantly look for ways to improve technical skills within the team. Engage and/or facilitate periodic training for the technical team.
- Conduct code reviews to ensure code quality, maintainability, and security.
- Oversee the planning, execution, and delivery of projects within established timelines and budgets aligned with Actimize delivery methodology.
- Collaborate with cross-functional teams to ensure project goals align with overall business objectives.
- Serve as a primary technical point of contact for clients, understanding their technical requirements and client concerns and proactively identify opportunities for service improvement.
- Allocate resources effectively, balancing workloads and skillsets within the team.
- Collaborate with HR to recruit, onboard, and train new team members.
- Implement and enforce quality standards for technical deliverables, ensuring adherence to best practices.
- Strive to build efficiencies, repeatable processes, and best practices on implementations.
- Collaborate with product management on defining new product features.
- Support sales and pre-sales on new opportunities and leads. Provide consultation to prospects and clients on best practices on the technologies to adopt.
- Work with presales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responses.
- Previous experience in leading a technical team. Demonstrated ability to inspire and motivate a team toward achieving common goals.
- Financial Services experience is a must, preferably in the Financial Crime and Compliance domain.
- Strong experience in designing and delivering Enterprise solutions to Tier 1 organizations with end-to-end experience and expertise.
- Experience in client-facing roles, with the ability to understand client needs, build strong relationships, and address concerns effectively in a Consulting or Professional Services capacity.
- Demonstrated ability to adapt to evolving technologies and industry trends, ensuring that the team stays current and leverages the latest advancements.
- Customer facing experience, preferably in
- Domestic travel required (up to 15%)
- BA degree in Computer Science or related field or relevant experience (advanced degree a plus)

**Job Types**: Full-time, Permanent

**Salary**: $140,000.00 - $160,000.00 per year

Schedule:

- Day shift

**Experience**:

- Banking: 7 years (required)
- SaaS: 7 years (required)

Ability to Commute:

- Singapore (required)

Ability to Relocate:

- Singapore: Relocate before starting work (required)

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