Senior Associate Business Analyst

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

Working under supervision when needed, this role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

**What you'll be doing**

**Key Responsibilities**:

- Acts as a bridge between the business problems and the technology solutions.
- Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology.
- Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
- Delivers business projects in line with sponsor requirements and enterprise architecture.
- Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
- Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
- Assists with the resolution of issues pertaining to the service.
- Adheres to and follow the relevant development and support processes.
- Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
- Takes responsibility for delivery of project elements under relevant guidance and supervision.
- Performs any other related task as required.

**Knowledge and Attributes**:

- Developing understanding of business practices and processes.
- Team player who displays good client service orientation with well-developed administrative and organization skills.
- Developing expertise in specific systems, processes and technologies that they will be required to analyze.
- Meticulous attention to detail whilst working under pressure.
- Excellent verbal and written communication skills.
- Ability to listen empathetically.
- Ability to build rapport and engage effectively with a variety of stakeholders.
- Knowledge of project management methodology.
- Good analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
- Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
- Wworking knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
- Understanding of systems generally used in a services organization e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Business or Information Technology or a related field.
- Project management certification would be advantageous.
- Professional in Business Analysis certification is preferred.
- IIBA Membership required.
- Relevant technology certification(s) required, such as ITIL.

**Required Experience**:

- Moderate level experience as a Business Analyst gained within a technology services environment.
- Moderate level experience as a system administrator or developer would be advantageous.
- Developing experience in and with all operational aspects of a Services business, preferably with a Systems Integrator.
- Developing experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer