Senior Associate Data Centre Operations Analyst

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Senior Associate Data Centre Operations Analyst possesses a proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.

This role proactively analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems.

This role also supports broader initiatives aimed at optimizing Data Center operations and ensuring seamless functionality across all facility systems.

**Key responsibilities**:

- Designs, plans, installs, and maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk and high-reliability data center environments.
- Has proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
- Understand potential equipment failures and provide full technical support to Facility Operations teams in the event of a critical system failure.
- Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems.
- Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
- Complies with organizational and governmental safety standards.
- Coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.
- Follows operational processes and ensures services and infrastructure meets operational service level agreements (SLAs).
- Perform facility system component upgrades as required to ensure reliability and combat obsolescence
- Design maintenance programs for Electrical and Mechanical systems to minimize maintenance complexity and reduce maintenance down time.
- Validate maintenance performance by analysing trends, operational history, maintenance data and Utilisation metrics
- Provides non-routine technical support for data center operations, including troubleshooting software and hardware failures.
- Participates in the development of datacentre infrastructure projects.
- Performs any other duties as required by the Facility Operations management team.

**To thrive in this role, you need to have**:

- Maintain a strong technical knowledge of the critical infrastructure design intent, sequence of operations, fault conditions and associated corrective action
- Ability to collect and analyse system performance data to identify issues and improve facility systems.
- Ability to effectively communicate technical information to non-technical people.
- Good communication skills, both written and verbal.
- Good analytical and problem-solving skills to troubleshoot issues and devise efficient solutions.
- Developing project management skills.

**Academic qualifications and certifications**:

- Bachelor’s degree in Electrical or Mechanical engineering from an accredited university or college or equivalent field experience to successfully perform essential job functions
- Relevant vendor certifications such as.
- Additional beneficial certifications such as AOS,ATD,CDFOM, CDCDP etc.

**Required experience**:

- 5 years of experience in Critical Facility/Data Centre technical operations and maintenance/or engineering design of critical systemsSeasoned knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments
- Seasoned knowledge of critical facilities/datacentre operations and maintenance
- Seasoned proficiency of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems
- Demonstrates good analytical skills, having an ability to analyse, refine, summarize, and clearly present data and information.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer**

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