Senior / Connected Services and Technical Support

**Responsibilities**:
**Connected Services**:

- Initiate discussions with Product company on improvement and customizations of reports and new enhancements.
- Ensure site visits are done every year for Connected Services clients as per sales agreement.
- Takes ownership of post sales issues and drive factory to deliver solutions with deadlines.
- Manage contract renewal, connected services tiering solution, and technical support to BDM to reach target.
- Track and record keeper of service contract on the action plans, and follow up quarterly and drive factory for solutions.
- Ensure all system maintenance tasks recommended in quarterly report are delivered.
- Communicate with AP Marketing Team to ensure up-to-date information in marketing materials.
- Track and record keeper of inventory specifically for connected services Warranty & RMA.

**Project Management**:

- Taking ownership in ensuring operational efficiency of Corrosion and Erosion project, meeting -or
- exceeding customer’s specification, schedule and budget.
- Develops a system to ensure good engineering standards are practiced constantly across all project management; range from development of technical & commercial proposal, equipment procurement, facilitation of implementation phase, commissioning phase and final documentation.
- Focus on understanding customer needs and solving relevant pain, improving customer satisfaction.
- Taking ownership for putting in place effective process to ensure smooth transition from equipment and service quotation to implementation and commissioning.
- Continuous enhancement of existing business practices and processes to improve productivity and profitability of all projects.
- To take ownership for project budgeting and tracking of project execution.
- To anticipate risk trends for project development and provide realistic forecast to operational manager on potential risk and opportunities.

**Technical Support & Site Deployment**:

- Ensures that the services are delivered as per sales agreement.
- Supports sales, marketing & business growth activities like project pursuit, project discussions, seminars, presentations & product demonstrations.
- Takes ownership of deployment/site activities and drive country service teams to complete installation on time.
- Ensure Accountability on site activity completion with review of commissioning report and database.
- Oversee the commissioning of Permasense systems at customer site.
- Maintains clear record of tools and device inventory in countries and regular update of site related activities in CRM.
- Supports additional tasks and assignment given from time to time, including site visits, site survey and customer follow up.
- Drive country service team to follow up with customer quarterly to ensure system health.
- Involve in specific projects & provide support in technical requirements to maximize business opportunities.
- Conduct training to external customers, sales, LBPs & service organization.

**Job Requirements**:

- Degree in Instrumentation & Control/Electronics Engineering or equivalent.
- With at least 2 to 3 years relevant experience in process control/instrumentation preferably in Measurement Products.
- Basic computer skills and MS office.
- Fitness & confidence working at height and in industrial environments.
- Computer protocols knowledge & PLC configurations will be added advantage.
- Able to troubleshoot site installation & service support issues.
- Confidence to work independently.
- Good Problem solving & communication skills.
- Willingness to travel regularly including offshore.

**WHY EMERSON**

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**This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our **Culture & Values **and about **Diversity, Equity & Inclusion at Emerson **.**

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