CRM Director

4 days ago


Singapore Crypto.com Full time

**Responsibilities**:
**Strategy and Leadership**
- Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance.
- Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale.
- Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment.
- Cross-Department Collaboration: Partner with product, marketing, legal, compliance, data engineering, content team, CS as well as vendors to create seamless customer experiences and effective handoffs.
- Inclusive Environment: Create a motivational workplace environment that encourages continuous learning, innovation, and open communication.

**CRM Automation and Tech Management Strategy**
- Creative Development: Lead the development of creative strategies and executions for customer engagement and retention.
- User Growth Strategies: Design and implement user growth strategies that optimize the conversion and retention funnel, enhancing both the quality and quantity of user loyalty and conversions.
- Segmentation Strategies: Lead the development of sophisticated segmentation strategies to deliver targeted and personalized CRM messages across channels.
- Lifecycle Optimization: Oversee the optimization of multi-channel CRM campaigns to drive business impact and align with organizational objectives.

**Data Analysis, Reporting, and Insights**
- Performance Monitoring: Analyze and report on campaign performance and customer engagement, using data to refine strategies and improve ROI.
- Insights Collaboration: Work with vendors and Analytics teams to generate insights, formulate strategic roadmaps and drive continuous improvements in lifecycle CRM efforts.

**Requirements**:

- Bachelor’s degree in Marketing, Business Administration, Computer Science, or a related field.
- 8+ years in CRM, digital marketing, or CRM software administration, with at least 3 years of team leadership experience and a proven track record of developing and implementing successful strategies that drive revenue and retention growth.
- Strong leadership and hands-on management capabilities, with experience in building and developing high-performing teams in a dynamic, fast-paced environment.
- Familiarity with the latest CRM trends and technologies; experience with AI technology is a plus.
- Strong analytical abilities with proficiency in CRM software, Business Intelligence tools, and Customer Data Platforms (CDP). Technical skills in SQL, ETL process, Python, Machine Learning, Data modeling, HTML, and CSS are a plus.
- Excellent communication and presentation skills, capable of conveying complex ideas and strategies effectively to senior leadership and cross-functional teams.
- A strategic thinker with the ability to develop and execute innovative, data-driven CRM strategies that align with business objectives and targets.
- Enthusiastic about cryptocurrency, Web 3.0 projects, and emerging technologies.


  • Director, CRM

    2 weeks ago


    Singapore Klook Full time

    Singapore Full Time About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the...


  • Singapore Finest People Full time

    **CRM Strategy Director | Global Growth Consultancy agency | Leadership | Data-driven CRM marketing strategies | Up to SGD 120k | Singapore**: - Do you thrive in a fast paced, data-driven marketing environment? - Looking for a company that is innovative, creative, and very forward thinking? - Do you have what it takes to lead smart, driven and amazing...


  • Singapore Events Director Automotive Expo China Full time

    WHO WE ARE: Join UKi Media & Events (part of CloserStill Media) as we expand our global portfolio into China. Automotive Testing Expo is the world's leading event dedicated to the quality, safety, reliability and durability of vehicles , and is the premier launchpad in China for breakthrough technologies in automotive testing, evaluation and quality...

  • CRM Growth Director

    8 hours ago


    Singapore Publicis Groupe Full time

    Company Description:Publicis Groupe is not just a company you work for; it's a platform for you to take your talent to the world.If you want to help change the world, ideas alone are not enough. Real impact can only come from having meaningful access to a world of knowledge, people and resources. At Publicis Groupe, you are connected to our global network,...

  • CRM Director

    3 days ago


    Singapore Crypto.com Full time

    **Responsibilities**Strategy and Leadership**: - Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance. - Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase...


  • Singapore COTY OPERATIONS ASIA PACIFIC PTE. LTD. Full time

    **About the job** **THE ROLE** Job Title: Digital and CRM Director, SEA & India Division: Luxury & Consumer Beauty Employment Type: Full Time Department: Commercial Reporting to: Managing Director, India & Southeast Asia (ISEA) Direct Reports: 5 in Singapore & 4 dotted line reports in local markets (India, Thailand, Malaysia, Singapore) **About The...

  • CRM Manager

    2 weeks ago


    Singapore Richemont Luxury Full time

    Founded in Florence in 1860 , Panerai honors its rich heritage rooted in its origins as a workshop, shop, and watchmaking school. Building on these foundations, the brand has become renowned for its innovative, professional tool watches and high-precision instruments. Originally developed in secrecy for the Italian Navy and unveiled to the public in 1993 ,...


  • Singapore Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...


  • Singapore Sleek Full time

    Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business...


  • Singapore SOCIAL ROOM CONCEPTS PTE. LTD. Full time

    **Responsibilities**: - Ensure that member lifecycle campaigns are developed and executed effectively in order to build and maintain strong member loyalty and achieve CRM KPIs (e.g. member acquisition, retention, reactivation, etc.). - Establishing and maintaining profitable relationships with key customers. - Develop, implement, and monitor new outreach...