Infrastructure Service Operations Management Lead

**About the Role**:
We are seeking to appoint a full time Infrastructure Service Operations Management Lead to join our Global IT Infrastructure and Service Delivery Function.

Reporting to the Infrastructure Lead, you will be accountable for the
- Leading the regional infrastructure Service Operations Management team to deliver the best IT infrastructure operations services to the customer in the regions.
- Developing a strategic plan for an optimally deployed global service delivery team.
- Working closely with the Provider Management Lead to define third-party service provider strategy, corresponding contracts and definition of SLA’s.
- Drive innovation and customer-oriented development and standardisation of IT infrastructure services.
- Lead, motivate, develop and appraise team members so that their individual and collective performance is of the required standard and meets the current and future needs of the business.
**About Olympus**:
Our purpose at Olympus is to **_make peoples’ lives healthier, safer and more fulfilling_**. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical and Life-Science divisions that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering scientific research, and for traveling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.
**Why work at Olympus?**

At Olympus, we are dedicated to fostering a high performing culture, a collaborative environment, and enabling everyone to shine. Our common values of **_Integrity, Empathy, Long-Term View, Agility _**and**_ Unity_** form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

- A competitive salary package.
- Flexible work arrangements.
- Health and Wellbeing initiatives
**What we are looking for**:
You will consider yourself to be a proactive, achievement-orientated and a determined individual with strong interpersonal and problem-solving skills with:

- A bachelor’s degree or higher in Business Informatics, Computer Science, Information Systems, Information Technology, Business Administration or (Business) Engineering, or equivalent and related experience preferred.
- A minimum of 7 years working experience in IT Infrastructure or Operations Management.
- A minimum of 3 years of experience in managing staff, including work review, performance reviews and day-to-day coaching.
- Excellent understanding of IT Processes with formal training in ITIL an advantage.
- Experience managing service providers for outsourced IT infrastructure services including contract and SLA management.
**Location of role**:
We will only consider successful incumbents who have the eligibility to work in Singapore or India.
**Want to know more?**

Confidential discussions are welcome; contact our Head of Talent Acquisition, APAC - Sarah Wilson on
+61 3 9271 5532
. A comprehensive Job Description is available on our Careers page.
**In the meantime, follow us on**:

- LinkedIn - Olympus Singapore AND Olympus Medical Systems India PVT LTD
**_
No Agency assistance required at this time._**

**_
Olympus is an Equal Opportunity Employer_**

About the Role:
We are seeking to appoint a full time Infrastructure Service Operations Management Lead to join our Global IT Infrastructure and Service Delivery Function.

Reporting to the Infrastructure Lead, you will be accountable for the

Leading the regional infrastructure Service Operations Management team to deliver the best IT infrastructure operations services to the customer in the regions.
Developing a strategic plan for an optimally deployed global service delivery team.
Working closely with the Provider Management Lead to define third-party service provider strategy, corresponding contracts and definition of SLA’s.
Drive innovation and customer-oriented development and standardisation of IT infrastructure services.
Lead, motivate, develop and appraise team members so that their individual and collective performance is of the required standard and meets the current and future needs of the business.
About Olympus:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical and Life-Science divisions that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering scientific research, and for traveling inside the human body to he