Infrastructure Operations Manager

5 days ago

Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time

**Duties & Responsibilities**:

- Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents are responded to in adherence to established processes
- Institute strong governance to lead and direct infrastructure operational team with standard operating procedures (SOPs) and workflows. Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines
- Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience
- Identify and define service delivery risks and offer, own, and manage risk mitigation strategies. Identify chronic operational and security issues, and ensure they are managed appropriately
- Provide overview of operational challenges, risks and opportunities to leadership team. Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs
- Oversee the operational personnel’ daily tasking and serve as a mentor to provide leadership to operational personnel
- Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis
- Recruitment, hiring, managing, supporting and career development to infrastructure operation personnel

**Requirements**:

- Degree in Computer Science, Information Systems, or related discipline or equivalent experience
- Minimum 8 years of relevant work experience in the security operational field. Experience with SOC environment will be ideal
- Demonstrates broad knowledge of infrastructure technologies, trends and strategy
- Provide in depth technical expertise for both tactical and operational initiatives
- Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan
- Strong knowledge of Information Systems Security
- Good knowledge of Windows/LINUX Operating System, Storage, Networking and Backup solutions

Leadership and Management Skills
- Strong management and people development skills
- Ability to think logically and demonstrate strong analytical and problem solving skills
- Proactive and dedicated individual with strong leadership and multi-tasking capabilities
- Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management

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