Assistant Front Office Manager

2 weeks ago

Singapore HH PROPERTIES PTE. LTD. Full time

**Job Summary**:
Supervise, conduct training, and maximize the performance of Front Desk & Guest Loyalty Associates and ensuring that all procedures are completed to the hotel’s desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office team to ensure effective management. Identify and develop potential Front Office team.

**Responsibilities**:
1.Maximization of Rooms revenue, monitor customer satisfaction and associate scores, and at the same time achieve budgeted Rooms Division profit. Meet and exceed all the targets set as KPI.

2.Front Desk & Guest Loyalty Associates’ performance, training needs analysis, motivation and discipline, development progress and well-being.

3.Reviewing guests’ feedback to ensure all concerns are resolved, and establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by showing great example to the team.

4.Establish, revise, and improve on the Front Office SOPs and P&P by easing the processes for our associates and improving our customer’s lives.

5.Revise and analyze all monthly Front Office reports (include daily cashiering & master accounts) prepared by Supervisors to ensure accuracy and justify with solid facts.

6.Work closely with other departments in resolving challenging guest’s issues and concerns efficiently and maintain the upkeep of the property.

7.Perform supervisory or executive functions such as assisting in work related to the strategies / policies the department

8.Provides feedback to employees based on observation of service behaviors.

9.Functions in place of the DOFO in his absence.

10.Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**Your Profile**:

- Completed Tertiary education in Hospitality and/or Tourism Management.
- Minimum 3 years' experience in a Duty Manager level in a hotel of similar capacity.
- Good language command and customer relations skills.
- Quick thinker, proven problem solver.

**Who are we?**

We aren’t your typical hotel - but we aren’t too cool for school, either. We love when Talents express their unique personalities and embrace a culture of open thinking, approachability, and flexibility. After all, the best and most fun ideas to enhance the guests’ stay come from sharing passions.

We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities in connecting with others, then Aloft Singapore Novena is the place for you, where you'll be part of the largest Aloft Hotel in the world with a slew of employee benefits.

Be where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of you.

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