Helpdesk Team Lead
3 days ago
Manage a Servicedesk team of 1st line Offshore Helpdesk team and 2x Onsite engineers for daily incident/request cases from customer end users
- Liaise with different Back end Infra, Network and Application team for incident/problem resolution
- Review to ensure cases are handled by Servicedesk team according to SLA defined
- Consolidate and generate report to customer management on weekly basis
- Handle escalation from members for Desktop, Mobile Device, Printers and any office device issue
**Requirements**:
- Familiar or experience in using ServiceNow ITSM
- Report generation skill using Excel & PowerPoint presentation
- Network Infrastructure troubleshooting
- Team Management experience
Lim Shen Chee (Reg No. R1660557)
EA License No. 07C5771
Schedule:
- Monday to Friday
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