Client Experience Associates

11 hours ago

Kallang, Singapore GATEWAY OF ASIA PTE. LTD. Full time

Job Overview
Gateway of Asia is seeking a proactive and client-focused Client Experience Specialist to support our growing client portfolio. This role is essential in delivering prompt, professional service while maintaining strong relationships and ensuring a smooth client experience. A core responsibility of this role includes managing client communications and following up on outstanding payments — all while upholding a positive and respectful client relationship.

Key Responsibilities
1. Client Communication
- Ensure timely, accurate, and professional communication at all times

2. Relationship Management
- Build and nurture lasting relationships with existing clients
- Ensure a high level of client satisfaction and loyalty

3. Internal Coordination
- Liaise with internal teams (accounting, tax, secretarial) to resolve client issues
- Ensure service delivery is aligned with agreed timelines and expectations

4. Accounts Monitoring & Payment Follow-up
- Monitor client accounts and payment statuses
- Follow up on outstanding invoices in a courteous and professional manner

5. Invoicing and Reminders
- Prepare and send invoices, payment reminders, and account statements
- Track due dates and ensure timely issuance

6. Escalation Handling
- Appropriately escalate overdue accounts while maintaining positive client rapport
- Coordinate with management on sensitive payment matters

7. Record Management
- Maintain accurate and up-to-date records of client communications and payment follow-ups in CRM systems

8. Process Improvement
- Propose and support improvements in internal processes related to client servicing and accounts receivable

9. Reporting
- Generate regular reports on client engagement, feedback, payment status, and follow-up actions for internal review

Pay: $1,500.00 - $1,800.00 per month

Work Location: In person

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