Customer Success Manager

5 days ago

Singapore BRIDGE MOBILE PTE. LTD. Full time

**Brief description on the Overall Purpose of this job
This job plays a key role in acquiring new market knowledge about Telco API products which will help Bridge to pivot from just CPaaS products to Telco API products as well.

This role helps Bridge to plan and achieve key milestones of API to drive more values for Bridge Mobile Operators (BMO).

**Key Responsibilities**
- Research into Telco API that are on offer in the market by competitors and plot them on a strategic canvass so as to better understand our competitive strengths vs competitors.
- Map out the key players of Telco API and their key customers in the BMO markets.
- Strategic and supportive partner for BMO customers to drive revenue growth with CPaaS products, such as Mobile Identification, Messages API from various providers (such as Facebook Messenger, Instagram Message and Whatsapp).
- Identify and develop new business opportunities and market segments by offering and adapting our API solutions with different features so as to help enterprises scale up their services.
- Help the BMO to onboard onto our API platform and liaise with their departments to implement the solutions for their customers.
- Research, discuss and propose to key customers on critical success factors for them to gain and retain their clients through regular meetings.
- Delight customers by proactively serve as the Single Point of Contact for them to help resolve any issue / problem that may crop up after the solutions have been implemented.

**Key Job Requirements
A. Formal Qualifications
- A recognized degree in Marketing, Business, Engineering, Computer Science

B. Knowledge
- Strong understanding of the commercial side or Go-To-Market activities of CPaaS / Telecommunications API.
- Strong understanding of API technical and commercial.
- Proficient literacy on the related technical aspects of aggregators and hands-on experience with key elements Telecommunications wholesale operations.
- Proven track record in complex solution sales to Operators or Enterprises is a strong advantage.

C. Relevant Work Experience
- 7+ years of experience in Telecommunication or adjacent industries, of which 3 years are in CPaaS/ API.
- At least 3 years of Partner or Sales Management experience.
- Track record of meeting or exceeding business revenue targets.

D. Soft Skills (including behavioral and attitudes)
- Excellent oral and written communication skills; able to communicate our value, strategy and proposed solution on client opportunities.
- Experience in working in Asia is strong plus.
- Existing relationships in industry particularly with large MNC’s would be valuable.
- Strong Sales and relationship building skills.
- Proven conflict resolution and negotiation skills.
- Self-motivated, independent and a positive attitude.
- Ability to work in an international & multi-cultural environment.
- Customer-oriented personality and good team player, strong work ethic, resultsoriented,
- flexible, patient, and adaptable; persuasive and diplomatic.
- Starting salary will commensurate with the number of years of work experience.

**Personal Data Protection Clause**

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