Experience Transformation Intern

2 days ago

Singapore Prudential Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The Experience Transformation trainee will report into the Experience Transformation team which is responsible for delivering experience improvement initiatives and projects which drive customer value, drive adoption of digital and create business value. The team is also responsible for building CX culture within PACS and making PACS more customer centric. The trainee will participate in projects of various different nature including operations, digital platform, regulatory, communications, CX culture / awareness and more.

**Responsibilities**:
1. Participate in projects that drive improvement of customer experience

2. Support the project leads in requirements gathering - know what the solution needs to deliver and document all the required features from different users

3. Maintain proper documentation of as-is and to-be processes

4. Support the project cycle through planning and testing

5. Prepare and communicate project process and updates

6. Design and deliver communications for Employees, Distribution and Customers

7. Support execution of forums, workshops and meetings

**Requirements**:
1. Strong communication and presentation skills

2. Project management skills and experience

3. Proficient command of MS Excel, Word, and PowerPoint

4. Strong appetite to learn new things

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