Customer Success Representative

4 days ago

Singapore Eber Pte Ltd Full time

Eber is a new generation of cloud based software solution, commonly known as SaaS today. We help brands to retain more customer with our Loyalty Marketing Platform. We service popular brands in Singapore such as Kinokuniya, Gardens by the Bay and Ninja Van, plus a lot more around the world.
We are into our 6th year as a startup company with offices in Singapore, Malaysia and Vietnam. With a small team of 20, we continue to work together closely to score wins together as a team.
We are growing our sales team in Singapore with attractive remuneration and perks. If you love startup environment and are a high performer, believe you can talk to customers from around the world, believe your hard work can translate into amazing results - APPLY NOW

Why Eber?

Full training and coaching to get you up on track and anything above our expectations is dependent on what your extra efforts and a bonus for both you and the company.
We are a fast growing company that believes in growing together as one.
Opportunities to work with customers internationally. With with teammates spread across South-east Asia offices.
Open and collaborative environment to share ideas, feedback to make things better for long term growth. Zero tolerance to politics.
We value skills upgrade and provides support to make you a better person, both professionally and personally.
Enjoyable startup work environment and culture - we work and play hard.

You Are Required To

Ability to identify customer needs and be resourceful in providing win-win solutions.
Matured, self-motivated, proactive and results driven.
Great interest and knowledge in the tech world.
Comfortable working in a Startup environment and culture.
Team player and work well with colleagues and customers.
Ideally have 2-3 years in customer service, customer support or customer success related roles with a keen interest in software and technology industry.
A fast and continuous learner, detail oriented especially in this fast-changing technology-driven environment.
Ability to prioritize, multi-task, and perform effectively under pressure.
Ideally fluent in both English and Mandarin. The ability to speak in Malay or Cantonese or any other languages is an added advantage.

**Key Responsibilities**:
Be enthusiastic and passionate in helping out businesses build and grow their membership and loyalty program through technology.
Coordinate with the appropriate team(s) to ensure flawless execution of the onboarding experience.
Conduct regular reviews with clients and charting their progress and providing inputs for improvements.
Advocating product adoption, renewals and reducing churn while providing value added solutions to clients.
Develop strong customer relationships and serve in the role of Eber-client trusted partner.
Ad-hoc projects supporting inter-departmental team.

Not Specified

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