Regional Service Manager

**Company Description**
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

We are seeking a dynamic and experienced Regional Service Manager to join our team in Singapore, Singapore. In this pivotal role, you will be responsible for overseeing and optimizing our service operations across the region, ensuring exceptional customer satisfaction and driving business growth.
- Manage and lead the regional service team, setting clear goals and performance expectations
- Develop and implement strategies to improve service delivery and customer satisfaction
- Analyze service metrics and KPIs to identify areas for improvement and implement action plans
- Collaborate with cross-functional teams to enhance service offerings and resolve complex issues
- Oversee the management of service contracts, ensuring all SLAs are met or exceeded
- Develop and maintain strong relationships with key clients and stakeholders
- Implement and maintain quality control measures for all service operations
- Manage the regional service budget, including forecasting and cost control
- Drive continuous improvement initiatives to increase efficiency and reduce costs
- Conduct regular performance reviews and provide mentorship to team members
- Stay updated on industry trends and best practices to maintain a competitive edge
- Ensure compliance with company policies, local regulations, and safety standards

**Qualifications**
- Bachelor's degree in Business Administration, Engineering, or related field
- 5+ years of experience in service management, with a proven track record of success
- Demonstrated leadership experience in a service organization
- Strong business acumen and manpower management skills
- Excellent interpersonal and communication skills, with the ability to interact effectively at all levels
- Analytical mindset with strong problem-solving and decision-making abilities
- Proficiency in MS Office Suite and service management software
- In-depth knowledge of service industry best practices and KPIs
- Customer-focused approach with a commitment to delivering exceptional service
- Ability to teach, train, motivate, and develop staff effectively
- Strong organizational and time management skills
- Excellent delegation skills and the ability to empower team members
- Adaptability to work in a fast-paced, dynamic environment
- Willingness to travel within the region as required

**Additional Information**
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

**Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.**

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.