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Sales/business Development Manager
2 weeks ago
**Key Tasks/ Primary Responsibilities**:
- Manage both existing Sales pipeline and developing new business opportunities
- Proactively approach potential clients to establish rapport, create and nurture business opportunities and partnerships, to enlarge the clientele segments
- Conduct and execute the Customer Relationship Management (‘CRM’) plan to maintain good relationship and provide the value add to clients to improve the performance
- Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
- Develop strategies and positions by analyzing new venture integration
- Implement marketing strategies and business plans that achieve strategic goals
- Track Sales performance, report metrics for forecasting and annual budget plan
- Lead business improvement projects for business sustainability
**Usual Tasks**:
- Monitor and evaluate aviation trends and customer drivers and meet regularly with management to discuss on the strategies
- Manage proposal response process, content creation, and inputs from various sources
- Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, lead and facilitate pitch logistics
- Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
- Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals
- Share professional knowledge through news, networking, events, and presentations
- Manage and follow-up on customer requests and issues with courteous and professional customer service and if possible, to comply with every client’s request
- Liaise external parties and internal department for events planning and coordination for ad hoc projects or events
- Perform other duties as directed by superior
**Core/Generic Competencies**:
- Excellent written skills and sound verbal (Chinese and English) communication skills.
- Solid experience in dynamic and creative sales & marketing activities to specialize in Aviation and customer (passenger) experience
- Building collaborative relationships with different stakeholders: Able to maintain good guest relations with business partners such as Changi Airport Group, CAAS, Ground handlers, Airlines etc.
- Consistently have a courteous and hospitable attitude when on duty to both internal and external customers
- Take ownership of problem: handle complaints promptly according to established procedures and escalate critical issues to management when necessary
- Customer orientated: find ways to measure and track customer satisfaction
- Being able to work both independently and/or with a team
**Technical Competencies (knowledge, skills, output)**:
- Analyze customer insights: understand industry and market trends affecting organization’s competitiveness
- Proficiency with forecasting and budgeting
- Strong salesmanship and results oriented
- Working experience at the airport is a plus
**Join the performing team**:
- Birthday Leave
- Medical/Dental Benefits
- Hospitalisation, Personal Accident Insurance
- Free parking
- Airport Staff Discount
**Salary**: $3,500.00 - $6,000.00 per month
**Benefits**:
- Employee discount
- Free parking
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- Business Development: 2 years (preferred)
