Customer Support Officer

3 days ago

Singapore Aurora Asia Pacific Pte Ltd Full time

_**Responsibilities**:_
- Provide good customer support to our corporate customers, including end-to-end management of customers orders and requests
- Respond promptly to customers inquiries, including requests for quotations, service support and documentation.
- Prepare and submit quotations to customers promptly
- Prepare and submit documents required by customers in their respective management systems
- Proactively update customers on their order status and shipment schedules
- Maintain accurate and updated records of spare parts price lists for customers
- Coordinate and liaise with customers, forwarders and internal departments to fulfill customers orders and ensure timely execution of shipments.
- Prepare and submit documentation to assist customers with custom queries
- Work closely with internal teams to manage customers issues & solution implementation
- **Requirements**:_
- Degree or Diploma holder with at least 3 years of relevant working experience
- Strong command of spoken and written English
- Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
- Possess a customer-centric mindset
- Meticulous & hardworking with strong organizational and analytical skills
- Good self-drive and self-discipline with mínimal supervision required and possess a 'Can Do' attitude
- High level of integrity and can be trusted in handling confidential information
- Able to work well in a team as well as being independent and pro-active
- Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
- Able to work after office hours when required
- Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
- Experience in managing multiple projects/engagements with short deadlines is an
advantage

**Salary**: $2,500.00 - $4,000.00 per month

Schedule:

- Monday to Friday

**Education**:

- Lower Secondary Qualification (preferred)

**Experience**:

- Customer support: 3 years (preferred)

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