Customer Service and Office Support Assistant

Sirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes.

Our mission is to be at the forefront of minimally invasive cancer and embolization therapies. By partnering with physicians, we aim to provide innovative products that enhance patient outcomes and simplify treatments. Achieving this ambitious goal requires passionate and talented individuals who are committed to making a difference. Our flagship product, SIR-Spheres Y-90 resin microspheres, is a targeted radiation therapy for liver cancer. To date, we have delivered over >150K doses across 50+ countries, significantly impacting patients' lives worldwide. Our success is fueled by our dedication to serving the medical community, maintaining professionalism, fostering a collaborative work culture, nurturing an entrepreneurial spirit, and continuously pursuing innovation and improvement.

At Sirtex, we are committed to creating a great workplace. We offer a range of benefits, programs, and services to support our employees, ensuring they have opportunities to contribute to our success and advance their careers. Join our inclusive community, where you can collaborate with talented colleagues, bring your ideas to life, and advance your career, all while delivering innovative healthcare solutions to patients.

SCOPE:

This position is responsible for overseeing daily office operations and providing administrative and customer service support to the APAC Customer Service team. The role requires coordination across departments, ensuring operational efficiency, regulatory compliance, and high-quality customer interactions.

REPORTING RELATIONSHIP:

This role reports to the Customer Service and Office Manager - APAC.

RESPONSIBILITIES / AUTHORITIES:

• Customer Service

• Maintain and update customer records in SAP in coordination with the commercial team and clients, ensuring data accuracy.
• Perform master data creation and management in SAP in line with internal standards.
• Support the end-to-end order fulfilment process, including order entry, confirmation, and communication with internal teams and external customers.
• Coordinate with Operations for accurate preparation of shipping documents and ensure regulatory compliance.
• Provide general administrative assistance to the Customer Service team.
• Maintain organized filing systems and records for the Customer Service Department.

• Office Administration

• Oversee daily office operations, including visitor management, meeting room bookings, office supplies, mail handling, and courier services.
• Perform routine office errands and assist other departments with local administrative tasks as needed.
• Manage office facilities and utilities, including vendor coordination, maintenance services, service contracts, and licenses.
• Serve as the key point of contact for the landlord and represent the office in briefings, fire drills, and HSE matters.
• Act as the Site Coordinator for Health, Safety, and Environmental (HSE) compliance.

• Work Schedule Requirement:

  Tuesday to Thursday, 8:30 AM – 5:30 PM (On-Site).

• Diploma in Business Management or a related field.
• Minimum 2 years of relevant administrative or customer service experience, preferably in the medical device industry.
• Proficiency in SAP and Microsoft Office.
• Strong written and verbal communication skills in English and Chinese.
• Highly adaptable, detail-oriented, and capable of working independently in a fast-paced environment.
• Collaborative team player with a mature and professional attitude.

Do you want to be part of something bigger? A team whose impact stretches across the globe making a real difference to the quality of people's lives.  Sirtex recognizes that well-being, financial health, and work-life balance are crucial for our employees to achieve personal success. 

Sirtex offers qualified candidates:

• Diverse and flexible work arrangements to achieve the optimum balance between work and personal responsibilities.
• A culture of respect, diversity, collaboration, and innovation fostering inclusiveness and superior performance.
• Attractive compensation and benefit packages which are practical, robust and equitable.
• A commitment to support ongoing professional growth through career development, on the job experiences and training opportunities.
• Challenging work which supports the development of new and better ways to improve clinical outcomes for oncology treatment around the world.
• An unwavering commitment to company values, employee safety and excellence in everything we do.  

Diversity drives innovation; inclusion fosters belonging, growth and success. Sirtex believes that it takes multiple perspectives and voices to create a culture and workplace which fosters engagement, teamwork, and employee satisfaction to perform our best and deliver on commitments. We are dedicated to fostering an environment where all employees feel valued, included, and can share their ideas so that we can exceed even our own expectations.

Sirtex is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other characteristic protected under applicable law.  Sirtex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.