IT Support Technician

2 weeks ago

Singapore Dataiku Full time

Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000+ employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.

Dataiku is looking for a talented and IT Support Technician to join the Information & Technology Team. Working out of one of Dataiku’s main offices in Singapore, we are looking for someone with energy, pragmatism, simplicity, and a strong technology background.

Dataiku current IT Stack is a fast-moving modern environment: Google Workspace, Airtable, Lucidcharts, Miro, Asana, MacBooks, Zoom video conferencing and associated devices. And a few dozen more.

The IT Technician is in charge of providing the best in class support to our employees worldwide based in our offices all around the world or working remotely in this tech environment.

**Expectations**

As we scale quickly, you will join our Information Technology Team to accompany the exponential growth of Dataiku in APAC. You will report to the IT Support Lead APJ based Tokyo and will work closely with the other IT Teams (Automation and Operations & Security). This role is physically based in the Singapore office.

**Your core responsibilities will be to**
- Assist the employees in their daily IT requests
- Participate in providing excellent IT onboarding experience to newcomers
- Contribute to maintenance and support of the global in-house IT infrastructure in the Dataiku offices in APAC
- Help to handle Facility Management of these Offices with Happiness Team

**You will also contribute to**:

- Operate Inventory Management and Ticketing systems
- Participate in Documentation & Knowledge base
- Communicate new services and features to users
- Fulfil Hardware Inventory

**The role might be a good fit if you have**
- +1 yrs experience with 1st and 2d line support
- Experience in Support in a modern cloud-first IT Stack (Google Workspace, Slack, etc)
- Good experience in Support for macOS
- Good communication skills oral/writing
- Also good listening skills, and you know how to help people asking for your support.
- You can organize work and set priorities
- You have an excellent sense of service and a positive mindset.

**About Dataiku**:
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.

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