IT Support Technician

3 days ago

Singapore TROYTECH INTERNATIONAL CONSULTING PTE LTD Full time

**IT Support Technician**:
The Level 1 IT Support Technician is responsible for accepting, documenting, and resolving basic technical issues with users to ensure the proper functioning of the company's IT systems and equipment. This position primarily handles junior issues and basic technical support, with escalation to Level 2 or Level 3 support if needed.

**Key Responsibilities**:
**1. User Support**:

- Solve basic problems about hardware, software and network.
- Provides password reset, account unlocking, and other user account management support.

**2.**Device Setup & Configuration**:

- Help set up and configure your employees' workstations, including computers, printers, and other peripherals.
- Provide initial equipment setup and guidance for new employees.

**3. Basic Problem Solving**:

- Perform basic troubleshooting, such as connection issues, system errors, and more.
- Instruct users through basic technical operations.

**4. Escalation Issues**:

- Escalate more complex issues to a Level 2 or higher support team.

**5. Documentation & Training**:

- Updated Technical Frequently Asked Questions (FAQs) and User Guides.Assist users in understanding the steps to solve basic technical problems.

**Job Request**:
**Education**:

- Associate or Bachelor's degree in IT or related field (preferred).
- Relevant certifications, such as CompTIA A+ or Microsoft related credentials, are a plus.

**Skill Requirements**:

- Familiarize yourself with the basics of the Windows operating system.
- Basic networking knowledge, such as IP configuration and Wi-Fi troubleshooting.
- Good problem-solving skills and customer service skills.

**Experience**:

- Less than 1 year of IT support or related experience (beginners are also acceptable).

**Personal Abilities**:

- Good communication skills and patience.
- Teamwork and willingness to learn.
- Ability to multi-task and work under pressure.

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