IT Support Technician

1 day ago

Singapore International French School (Singapore) Full time

Description IT Support Technician Join to apply for the IT Support Technician role at International French School (Singapore). Responsibilities Installation, configuration, and troubleshooting of end users computing devices (PC/iPad/Mac/Chromebooks)Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)Troubleshoot, diagnose and resolve basic technical hardware and software issues Troubleshoot and resolve basic network and server access problems for end users Respond to queries either in person, by email, chat or phone Logging of all school staff and teachers/students queries in ticketing tool Track and elevate problems and requests to appropriate IT resources Investigate and elevate situations requiring urgent attention Inform management of recurring problems Follow up with customers to ensure issue has been resolved and close ticket Document resolutions for knowledge base Qualifications Minimum of 3-years' experience in L1 IT Support Ability to work in shifts (IT‐Support operating hours: 7:30am – 6pm)ITIL certified Working experience/technical knowledge on the following: Windows 11, EPSON Touch Projectors, Google Workspace (Gmail/Google Drive/Google Meet/Google Chat), Windows Active Directory basic user administration, PC imaging (SCCM), Microsoft Office 2024, Carts Management, Ticketing tools (GLPI), Basic Network knowledge (LAN, Wi‐Fi)Excellent customer service and follow‐up Strong interpersonal skills Team player Good command of English language French language is an added advantage Able to adapt to changes Positive "can do" attitude Multi‐tasking, attention to details, proactive and flexible Work Relationships End‐users VIPs IT Department (L2)Vendors and contractors (L3)Report To Senior IT Manager Working Conditions Ability to work in shifts (IT‐Support operating hours: 7:30am – 6pm)Full‐time employment on the basis of 40 hours per week Employment Details Seniority level: Mid‐Senior level Employment type: Full‐time Job function: Information Technology Industries: Education Administration Programs #J-18808-Ljbffr Industry Other Category Other Sub Category Art & Culture

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