Senior Bioinformatics Support Scientist

2 weeks ago


Buona Vista, Singapore Illumina Full time

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary: Position Responsibilities: - Manage elevated product issues, orchestrating the best approach, and utilizing the full support and SW Development team where appropriate. - Report and trend on product quality issues. - Communicate technical information and procedures to front-line support and other teams as appropriate. - Develop and improve key company processes that support our mission of building a world-class customer solution organization. - Exercise good judgment to prioritize and manage inquiries of diverse scope and complexity. - Assist in the development of both client facing and internal training materials and documents. - Participate in workshops and other educational outreach to internal and external customers. - Contribute to ongoing improvement of customer experience. - Assist the Africa, Middle-East, and Asia Pacific region to launch new informatics products and updates. - Collaborate internally, particularly within the commercial team and other bioinformatics teams, to aid the development and deployment of suitable solutions for customers. - Carry out custom analyses on demand. - Oncall responsibilities as required. Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs. Position Requirements: - Minimum three years experience in a bioinformatics role with relevant technical, user support, or project/product management experience. - Proven experience in management and analyses of next generation sequencing data (demonstrated by publication record or industry track record). - Familiarity with R, Perl, Python or other scripting language appropriate for genomic analyses. - Experience with high-performance computing or cloud-scale data processing. - Willingness to travel occasionally (



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