Marketplace Operations Specialist

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide — making the impossible happen every single day.

WHO ARE WE LOOKING FOR?

We are seeking a strong team player with experience in order fulfillment and supply chain processes, with a service first mindset and ability handle ambiguity in a fast-paced, constantly evolving work environment. The ability to manage inputs from many teams and individuals that span multiple functions and lines of reporting are crucial for the success. At the end of the day, you are passionate about customer service and ensure that the expectations of the Nike’s partners are continually managed and exceeded.

WHAT WILL YOU WORK ON?

Key Accountabilities
- Respond to questions regarding order status and tracking information, working with internal partners to resolve moderately complex customer issues, such as pricing, delivery status, routing, rejections, holds.
- Access, execute, and leverage standard and ad hoc reports to support execution.
- Proactively track product delivery, order fill rates, validity, delivery, and returns activities.
- Maintain upstream & downstream data integrity.
- Drive day-to-day problem-solving activities, resolving & escalating issues as required.
- Communicate & Influence key stakeholders on existing processes/capabilities.
- Provide peer mentorship and training.

WHO WILL YOU WORK WITH?
- Marketplace Units (commercial teams), Logistics, Finance and Planning teams
- Retailers

WHAT YOU BRING TO NIKE
- Degree Or High school diploma equivalent with 3+ years of Customer Service/Order Fulfillment/Logistics/Operational working experience preferably in Retail/Consumer Goods companies
- Advanced MS Office (Excel - pivoting / vlookup), ERP experience (SAP preferable)

We are looking for ambitious, driven professionals who can demonstrate the following skills
- Ability to work independently, comfortable with ambiguity and goal and action oriented
- Strong time management skills and critical thinking
- Effective written and verbal communication

At NIKE, the health and safety of our employees and community is paramount. Even for roles that can be performed remotely, there will be instances where in-person presence is required at the workplace.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.