Executive (Platform Operations, Marketplace)

1 day ago

Singapore NTUC Fairprice Full time $60,000 - $120,000 per year

Overview

We are seeking a meticulous and dependable Seller Excellence and Enablement Executive to support our Seller Excellence team in driving operational improvements, seller experience initiatives, and governance frameworks.

You will play a key role in ensuring seamless execution of marketplace processes — from seller onboarding and compliance tracking to performance monitoring and workflow automation.

This role is ideal for someone who enjoys problem-solving, process optimization, and working cross-functionally in a fast-paced e-commerce environment.

Key Responsibilities

  1. Marketplace Operations & Governance

  2. Support the execution of marketplace seller management processes (e.g., onboarding, offboarding, seller assessments, aftersales handling).

  3. Track seller metrics and ensure operational adherence to platform policies and SLAs.
  4. Consolidate seller and BPO data to identify trends, risks, and improvement opportunities.

  5. Assist in developing structured playbooks or SOPs for key marketplace workflows.

  6. Process Improvement & Automation

  7. Work with the Seller Excellence team to enhance internal workflows through automation (e.g., Google App Script triggers, data-driven dashboards).

  8. Participate in testing and documenting process changes or new operational tools.

  9. Identify inefficiencies in current workflows and propose solutions to streamline execution.

  10. Reporting & Insights

  11. Maintain marketplace dashboards and trackers to monitor operational performance.

  12. Generate insights and reports to support management decision-making.

  13. Highlight process gaps, recurring seller issues, and areas for system enhancement.

  14. Cross-Functional Collaboration

  15. Liaise with internal teams (Commercial, Finance, Tech, Customer Service) to resolve seller-related issues.

  16. Coordinate with vendor partners and BPOs to ensure timely case resolution and process compliance.
  17. Support seller communications — including policy updates, operational notices, and data validation exercises.
JOB REQUIREMENTS

Requirements

  • Degree in Business Administration, Operations, or E-Commerce preferred.
  • Strong working knowledge of Google Sheets / Excel (basic formulas, filtering, data entry).
  • Good communication and coordination skills.
  • Detail-oriented, responsible, and able to manage repetitive tasks with accuracy.
  • Eager to learn about marketplace operations and seller management.

Nice-to-Have Skills

  • Basic familiarity with tools like SAP, Big Query, or Google App Script (training will be provided).
  • Prior internship or experience in e-commerce or operations support is a plus.

What You'll Gain

  • Real-world exposure to marketplace seller operations and backend workflows.
  • Hands on experience in process improvement and automation.
  • Opportunity to learn about how Singapore's leading omnichannel retailer runs its e-commerce marketplace.
SKILLS

DATA ANALYSIS

OPERATIONS MANAGEMENT

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