Sales & Service Administrator

1 week ago

Singapore ITW PTE. LTD. Full time

Summary:
The Administrator will provide administrative support to the Sales and Services departments. The Administrator plays an important role in the Sales and Service departments in ensuring customer satisfaction through the accuracy and efficiency of their work. They often act as a liaison on behalf of their assigned sales & service team and customers when dealing with other departments to ensure customers’ needs and demands are being met.

**Responsibilities**:

- Processing orders and oversees the order process by handling the review of purchase order terms, communicating the order acknowledgment, order status, and delivery details.
- Updates the sales order details in our CRM systems.
- Handles Local Purchases pertaining to Orders.
- Update orders into Business Report accurately twice weekly. Ensure revenue is recognized as planned and submit revenue forecast report twice a month.
- Maintains purchase orders, customer documents and files in accordance with our ISO guidelines while ensuring the data integrity of our CRM system.Maintains the Service Management System -Astea database:

- Entering information from service reports,
Maintenance agreements, and other customer services information documents phone contacts with customers.
- Handles a wide variety of situations and conflicts by effectively communicating the needs and concerns of the customer which may require escalation when appropriate.

Knowledge, Skills, Abilities & Attributes:
1 - 2 years of prior administrative experience

Ability to follow directions accurately and finish tasks in a timely manner.

Strong organizational skills, attention to detail, problem-solving and good judgment are essential.

Interpersonal skills are required to ensure calls are managed in a timely, friendly, and courteous manner.

Requires experience in handling multiple work assignments concurrently and independently.

Proficient in using MS Office Applications; such as Word, Excel, Outlook and Powerpoint.

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